Your Focus
- You will co-design and lead the execution of a comprehensive client success strategy for our most valuable Strategic Clients that integrates our Cashback and Retail Media products, delivering on the priorities and commercial goals of Cashrewards and our merchants.
- Lead a team responsible for the growth and development of our Strategic Clients across multiple verticals. You will lead, coach and develop a high performing team culture, creating and implementing a coaching and development plan to maximise team engagement, potential and achieving exceptional outcomes.
- Drive client retention and growth by proactively addressing client needs, identifying opportunities, and delivering innovative solutions. Ensure consistent delivery of value through our affiliate and retail media services while advocating for client goals.
- Ensure Cashrewards remains front of mind for our Strategic Clients by delivering comprehensive solutions and leveraging all Cashrewards offerings including Cashback, Retail Media, and other strategic partnerships. Deliver exceptional service in planning and performance reporting, including regular reviews on revenue, ROAS, ROI, and strategic goals.
- Collaborate with internal stakeholders to prioritise product enhancements, educational materials, and case studies that support client success. Present actionable insights to both internal and external stakeholders, informing strategic decision-making and driving results.
- Be accountable for your teams objectives and key results initiatives, ensuring that strategy is in place and aligned with broader business goals and that the team is delivering against the initiatives and targets.
- Participate in broader strategic initiatives and projects alongside the Chief Revenue Officer and the Head of Client Success
About You
- Demonstrated commercial acumen, sales and marketing experience and skills, with advanced skills in delivering business objectives effectively. An understanding of loyalty, retail, e-commerce and technology space, with demonstrated history of working within at least one of these.
- Knowledge of affiliate marketing, retail media and digital performance channels with a pulse on market trends.
- Proven experience leading and developing high-performing teams with a coaching mindset and focus on performance, growth and engagement.
- Relationship management skills with the ability to proactively identify client needs, provide solutions and retain key accounts.
- Advanced campaign management skills are important, along with the ability to manage external and internal time frames.
- Proven experience proactively identifying issues and opportunities for improvement.
- Possess a solution mindset and can solve client problems and navigate any technical issues that may arise.
- Use tools including all affiliate networks, Salesforce, Asana Excel & BI effectively.
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What We Do
Heyyyy! We're Cashrewards, the place to get cashback when you shop at some of Australia’s leading brands. We exist to make every day more rewarding for our members, for our brand partners, for sick kids, and for each other. Australian-owned and operated, Cashrewards is the market leader in the exciting cashback category. We provide our 2 million members with awesome cashback deals, coupons and discounts on more than 2000 of the world’s biggest brands. Apple, Myer, Liquorland, Adidas, Bonds, Target, Booking.com, THE ICONIC and many many more call our platform home. Our brand partners work with us because our unique proposition delivers best-in-market returns on their marketing investment, growing sales and increasing customer loyalty. To date we have delivered more than $4 billion of sales for our brand partners, translating into more than $165 million of real cash savings for members. Along the way we have donated more than $1.9 million to the Starlight Foundation, helping bring joy to more than 45,000 sick children and their families. We're backed by 1835i, one of Australia's leading venture funds, and we sit in their portfolio alongside some of Australia's most promising fintech and e-commerce companies including Airwallex, Valiant Finance, Divipay and Slyp. We have a unique, vibrant and diverse culture and we encourage collaboration, pioneering new ideas and pushing the boundaries. We pride ourselves on having fun along the way. Because of this incredible culture, Cashrewards made it onto the list of Great Places to Work in Australia as well as Best Workplaces for Women in Australia in 2023. With our centrally located Pitt St (near The Galleries) office, we offer flexible working and empowerment (and we really mean it!) as well as other great benefits, inc early Fridays, double cashback, discounted gym and wellness offering with Class Pass, birthday leave, and 16 weeks parental leave, as well as countless social events. Join us for an amazing ride!
