Senior Manager - Client Success

Senior Manager - Client SuccessThe Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. 

We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Our People

At Wizeline, we are a team of nearly 2,000 people spread across 25+ countries. We understand that great technology begins with outstanding talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals.

Community Impact

We are proud to contribute to local economies by developing technology ecosystems in places like Mexico, Colombia, and Vietnam. We also created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2022, Academy has served more than 28,000 students across 675 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students.

Job Overview

We are seeking a dynamic and motivated Senior Manager - Client Success to join our growing team. The ideal candidate is a relationship-driven, tech savvy, experienced lead generator, responsible for identifying and prospecting new potential clients. You will play a strategic role in expanding our client portfolio while promoting our cutting edge GenAI solutions.

Your day-to-day activities 

• Conduct outreach to potential clients, introducing Wizeline and generating interest.
• Maintain detailed records of client communications and status updates, ensuring effective follow-up.
• Qualify leads while contributing to the development and execution of lead generation strategies.
• Building and nurturing relationships with both existing and new customers to achieve and exceed sales revenue targets.
• Establish and Maintain Client Base/Relationships.
• Conducting appropriate consultative selling processes including demonstrations, presentations and tailor responses to both existing and new customers.
• Own the value proposition positioning statement and use cases in order for the customer to recognize value and to differentiate over alternatives.
• Effectively working alongside other stakeholder departments to ensure an integrated approach to customer care and to ensure market needs are being met and value is recognized.
• Ensuring the customer experience in terms of quantity and quality of contact is in line with agreed targets and creates competitive separation.
• Drive market initiatives.
• Keeping up to date with market and competitive developments, such as GenAI, Mobile Engineering, Data Engineering, Product & Design trends,  and new product offerings.

Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills

• Minimum 5 years of experience in Sales, Business Development, lead generation, preferably within the IT services sector.
• Strong verbal and written communication skills.
• A proactive, results-driven approach with the ability to work both independently and collaboratively.
• Familiarity with CRM tools and lead tracking.
• Excellent organizational and time management abilities.
• Attention to detail and a commitment to delivering high-quality work.
• Proven ability to build trust and establish effective relationships with potential clients.
• Have a successful sales/account management track record.
• Have expertise in building and maintaining client relationships, in different segments of the industry.
• Proven record of success experience in a Global environment. 
• Willingness to travel (20-30%) based on location.

About Us

Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

Apply now!