Senior Manager - Citizen Transformation

Senior Manager Citizen Transformation - Fixed term until 31/12/2027
Waverley Court

Salary: £80,569- £96,423
Hours: 36 per week, 52 weeks per year

Could you help us transform Council services making them feel easier, kinder and more connected for everyone who lives, works in or visits Edinburgh?

People often come to Council services at moments that really matter — when they need help, answers, reassurance or support. We want those moments to feel less complicated and more human, and we are looking for someone who shares that care and ambition.

As Senior Manager, Citizen Transformation, you will help lead change that makes a real difference to people’s everyday lives and supports colleagues to deliver services with confidence, compassion and pride.

This is a role for a thoughtful, warm and imaginative leader — someone who listens well, brings people with them and can turn good ideas into practical improvements that matter.

What you will do

You will work alongside talented colleagues, partners, senior leaders and elected members to shape transformation programmes that improve how services are designed and delivered. You will encourage fresh thinking, use insight and technology well, and help build services that feel modern, inclusive and responsive.

What you will bring

We are looking for someone who has led complex change and understands how to support people through it. You will bring strong programme leadership, sound judgement and the ability to create trust, momentum and shared purpose.

Most of all, you will care deeply about public service and about the people behind every service we provide. You will know that the best change happens when colleagues feel involved, valued and inspired to make things better together.

Why join us?

You will join a supportive and ambitious service where your ideas, energy and leadership will be valued. This is an opportunity to help shape services that matter, support talented colleagues and leave a positive legacy for Edinburgh.

Would you like to help us make things better?

If you can imagine a better experience for the people we serve — and bring others with you to make it happen — we would love to hear from you.

Come and help us create services that feel easier, kinder and better connected for everyone in Edinburgh.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities  https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on X at @edincounciljobs  

View Senior Manager Citizen Transformation Job Description

View Senior Manager Citizen Transformation Person Specification

THE CITY OF EDINBURGH COUNCIL

About Us:

Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.

Our Culture:

Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council.

Equality, Diversity and Inclusion:

We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we’re committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.

As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.

Happy to talk flexible working.

Colleague Support and Wellbeing

As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.

We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.

We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.

Reasonable Adjustments:

We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.