Job Title
Senior Manager, Business Tools, Insights and ReportingRequisition
JR000014873 Senior Manager, Business Tools, Insights and Reporting (Open)Location
Bridgewater, NJAdditional Locations
Job Description Summary
Job Description
The Senior Manager, Business Tools, Insights & Reporting plays a critical role in supporting the strategic operations of the Connected Care and HUB teams. This highly visible position acts as a subject matter expert in Connected Care, business strategy, insights, and analytics, delivering both routine and ad hoc reporting to drive informed decision-making across the Patients, Reimbursement, and HUB functions.
Serving as the primary liaison between business stakeholders and technical teams, this individual ensures the seamless development, implementation, and optimization of business tools and systems. Responsibilities include supporting Power BI dashboard creation, gathering and refining requirements for field-facing tools, conducting functional testing, and leading training initiatives. As a senior leader within the Customer Experience organization, this role may also take on high-impact, cross-functional projects as directed by the Vice President or Senior Director.
Essential Functions
System Management & Business Tool Enablement:
Oversee the administration, maintenance, and optimization of business tools such as Salesforce and Power BI, ensuring reliability, usability, and scalability.
Manage configurations and integrations of business tools with other systems to ensure accurate and efficient data flow.
Lead business requirements gathering sessions with key stakeholders to ensure tools meet business needs.
Oversee Master Data Management (MDM) processes to ensure high-quality and consistent data.
Maintain up-to-date PHI training and related materials.
Reporting & Analytics:
Design and manage reports and dashboards in Power BI, providing actionable insights to stakeholders.
Collaborate with teams to create custom reports based on specific business needs.
Requirement Gathering & Functional Testing:
Collaborate with stakeholders to gather business requirements and provide strategic input for business tools.
Assist in designing and executing functional testing to validate system changes and enhancements.
Training & Support:
Provide training and support to the PS&R team to ensure the effective use of Connected Care and associated business tools.
Develop and maintain training materials, user guides, and resources to facilitate ongoing user adoption and proficiency.
Collaboration
Act as a bridge between business users and technical teams to align system capabilities with business objectives.
Participate in cross-functional team meetings to address system improvements and user feedback.
Minimum Requirements
Bachelor’s degree in business, Finance or IT
MBA or Master’s degree preferred
5+ years’ experience in related position in Pharmaceutical (Patient Service and Reimbursement)
3+ years of direct experience with Salesforce and reporting tools
Knowledge of Salesforce and Power BI
Project/Vendor Management experience
Demonstrated ability to work in a fast-paced, collaborative, team environment
Demonstrated strong emotional intelligence, intellectual curiosity and ability to lead without authority
Strong problem solving, organizational and interpersonal skills
Excellent verbal and written communication skills with the ability to communicate with all levels of the organization
Strict attention to detail, ability to prioritize and multitask while working well under pressure to meet deadlines
Ability to travel occasionally for business meetings and events
Organizational Relationship/Scope:
This role will serve as the key liaison between the business and technical teams, ensuring that tools and systems meet the needs of our PS&R/HUB Teams. The position will also have visibility with key leaders with the Commercial organization.
Working Conditions:
This position will be located at our Bridgewater, NJ office location. This office location currently works a hybrid schedule and subject to change due to business needs. This position could also be considered for remote work with travel being as much as 50% depending on the candidate’s location.
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What We Do
At Mallinckrodt, we use strategic vision and employee-driven momentum to pursue a powerful mission: Listening for needs and delivering solutions. As a leader in specialty pharmaceuticals, we develop, manufacture, market and distribute innovative treatments for underserved patient populations within neurology, rheumatology, hepatology, nephrology, pulmonology, ophthalmology, and oncology; immunotherapy and neonatal respiratory critical care therapies; analgesics; cultured skin substitutes and gastrointestinal products. . Our expertise also extends into acute and critical care hospital products, as well as our broad portfolio of generic prescription medicines and active pharmaceutical ingredients. Together, we’re helping shape the future of the specialty pharmaceuticals industry by leveraging the values our founders instilled over 155 years ago – quality, integrity and service. To learn more about Mallinckrodt, visit www.mallinckrodt.com. Equal Opportunity Employer Mallinckrodt Pharmaceuticals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, Mallinckrodt Pharmaceuticals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
