Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.
Who are we hiring?
The Senior Manager Business Operations will support the Venue Operations team in all aspects of the customer journey at the Las Vegas Sphere, including ingress, food & beverage, merchandise and guest services. Within each area, the Business Operations Senior Manager will support creation of playbooks, standardization of process and data-driven measurement of KPIs to ensure we are meeting commercial and experiential goals.
What will you do?
- Design, implement, and continuously improve cross-functional workflows
- Build and maintain operational playbooks, SOPs, and documentation for recurring Venue Operations processes
- Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results
- Provide strategic and operational support for Food, Beverage, and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback
- Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed
- Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- 5-7 years of experience in Business Operations
- Demonstrated client relationship management and vendor management skills.
- Professional services and/or business operations experience preferred
- High degree of expertise in quantitative and qualitative business data analysis and reporting
- Demonstrated ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting a high degree of critical thought.
- Demonstrated ability to schedule, prioritize, and manage numerous simultaneous projects
- Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization
- Ability to work with a high degree of independence.
- Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- 5-7 years of experience in Business Operations
- Client relationship management and vendor management skills
- Expertise in quantitative and qualitative business data analysis and reporting
- Ability to produce timely, synthesized reports, slide decks, and deliverables
- Ability to schedule, prioritize, and manage numerous simultaneous projects
- Ability to work collaboratively across functions and organizational levels
- Ability to work independently
- Excellent verbal and written communication skills
- Professional services and/or business operations experience
Sphere Entertainment Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sphere Entertainment Co. and has not been reviewed or approved by Sphere Entertainment Co..
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Fair & Transparent Compensation — Feedback suggests pay is considered competitive for the entertainment sector, with compensation often viewed as a relative bright spot compared to other facets. Visible role postings indicate market-aligned hourly rates in Las Vegas and strong salaries for specialized corporate/technical positions.
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Healthcare Strength — Company materials describe multiple medical plan options with fully covered in‑network preventive care, plus dental, vision, prescriptions, and 24/7 EAP support. Additional descriptions reference favorable health insurance, aligning with the comprehensive offering presented.
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Leave & Time Off Breadth — Employer information highlights PTO, company holidays, and parental leave options, complemented by paid military leave. Feedback suggests these time‑off elements contribute meaningfully to the total rewards picture for eligible full‑time roles.
Sphere Entertainment Co. Insights
