The Role
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
About the role
Vestiaire Collective is seeking an experienced Authentication and Quality Control Manager to join the US Operations team (based fully onsite in Brooklyn).
As an Authentication and Quality Control Manager, you will play a pivotal role in ensuring the integrity and quality of products or services offered by the organization. Your primary responsibilities will revolve around ensuring a strong efficiency of our processes to authenticate products, check the quality of the products. You will collaborate closely with cross-functional teams to establish robust authentication processes and ensure adherence to quality control protocols throughout the product life cycle. You will support our teams in their growth and development. The manager will report into the Site Director.
The role will be responsible for Managing the Quality Control and Authentication team and owning the three main functions of the business: quality control, physical authentication, digital authentication.
Your mission is to lead the day to day operations, drive performance to achieve departmental and individual KPIs, find ways of continuous improvement, while keeping customer satisfaction top of mind.
What you will do 👜
- You will lead, manage and develop a team of 10+ individuals in their daily activities, KPIs and departmental performance.
- Drive productivity by assessing capacity and bandwidth utilization reporting tools at hand.
- Improve quality of the department expertise both at the individual and departmental level by working cross functionally with experts.
- Build and plan the teams capacity and competing priorities based on teams needs (annual leave, absences, versatility, compliance with internal rules and safety).
- Monitor and analyze teams performance daily, weekly and monthly to drive performance and KPIs. Leveraging reporting to make effective decisions to course correct as needed.
- Participate in monthly review meetings to analyze performance of departments and individuals. Critically assess performance on how to improve KPIs and customer satisfaction.
- Own hiring, defining needs and oversee training and onboarding plans by collaborating with the experts.
- Maintain clear and continuous communication with peers within other hubs and HQ. Actively participate and contribute to incident management within tools and devices and bugs.
- Active participant on the floor to observe operational challenges and teams needs. Communicate effectively to manager on innovative solutions as well as HQ.
Who you are ⭐
- You rely on the technical and behavioral skills of your team to unite and gain the commitment of your team.
- You have a proven experience in team management (at least 10 individuals).
- You have ideally, 3 years of experience in a production environment (experience in textiles or e-commerce is a plus).
- You possess excellent communication and leadership skills.
- You have strong interpersonal and human qualities.
- You are proactive and always focused on problem-solving.
- You have a strong sense of customer service.
- You have good analytical skills and a command of numbers.
- You are proficient in Excel and reading dashboards.
- You are proficient in reading, speaking, and writing in English.
- You can prioritize and adapt in a dynamic environment.
- Initiation into expertise and knowledge of fashion are a plus.
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Vestiaire Collective is an equal opportunities employer
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Vestiaire Collective is an equal opportunities employer.
Beware of Scams
Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or [email protected] . We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details.
If you receive a suspicious message, please report it to [email protected]
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The Company
What We Do
The leading global online marketplace for desirable pre-loved fashion. Certified B Corporation. #LongLiveFashion.
Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote circular fashion.
Our platform is unique thanks to a rare inventory of 5 million items including 20,000 daily new-ins.
We currently have a diverse global team of 800 employees representing more than 50 nationalities. We stand by our values: community, activism, transparency, dedication and greatness, and are proud to be a Bcorp!
Vestiaire was founded in 2009 and is headquartered in Paris with offices in Tourcoing, London, Berlin, New York, Hong Kong, Singapore, Lisbon, Seoul.
