Senior Manager, Analytics

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

Drake Software is a leading digital tax filing platform which offers customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Drake Software is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.

This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value.

The Senior Manager of Analytics will lead our Analytics efforts at Drake Software. In this pivotal role within our organization, you will directly report to the Chief Product Officer, assuming responsibility for refining and elevating our analytics initiatives. Your primary objectives will include not only delivering insightful data to various departments but also strategically determining the data necessary to ensure a comprehensive understanding of our operations. Leveraging your expertise, you will play a crucial role in supplying our leadership team with valuable commercial insights to bolster informed decision-making.

Responsibilities:

• Lead our Analytics initiatives throughout Drake Software, steering strategic analytic insights to enhance diverse aspects of our businesses. This encompasses optimizing revenue, conducting A/B testing, delving into consumer analytics and behavior, and conducting comprehensive marketing ROI analyses.

• Produce high-impact weekly and monthly management-level reports, skillfully synthesizing data from multiple sources to deliver actionable insights that drive informed decision-making.

• Identify key success indicators and establish best practices for measurement and reporting purposes, ensuring a robust framework for evaluating performance.

• Harness analytics to conceptualize ideas, validate business cases, and oversee the implementation of enhancements aimed at elevating the overall customer experience.

• Define the roadmap for Data Warehouse Analytics, delineating metrics, dimensions, data access guidelines, and closely collaborating with the Data Warehouse Engineering team to ensure seamless execution.

• Cultivate robust cross-functional partnerships with key teams, including the Management Team, Customer Care, Product, Marketing, and Engineering, fostering collaboration and aligning analytics efforts with overarching organizational goals.

• Minimum of 8 years of experience in an analytical role, with a focus on web analytics, finance, or consulting.

• 3+ years of experience successfully leading and managing teams.

• Master's degree or MBA preferred, with a strong emphasis on statistics, analytics, and/or econometrics.

• Proficient in Excel and SQL, demonstrating expert-level capabilities.

• Exceptional analytical skills, including problem-solving, attention to detail, and clear communication of complex results.

• Demonstrated ability to work with large datasets and effectively utilize relevant processes and technologies.

• Strong interpersonal and communication skills, enabling successful influencing across all levels and functions.

• Ability to deliver insights with creativity and pragmatism, ensuring a clear understanding of the "so what?" implications.

• A doer, who won’t hesitate to roll up its sleeves.

• Independent thinker with the confidence to challenge conventional approaches.

• Proactive mindset with a hands-on and can-do attitude.

Physical Demand & Work Effort

• Keying/typing, standing, walking

• Sitting for an extended period

• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during the normal performance of the job

• Compliance with company attendance standards

Comprehensive Benefits

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, and 401(k) with company match.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com  or by calling 828-349-5703 extension 6049 to speak with a member of the HR Talent Acquisition team.