Reverb
We're on a mission to make the world more musical.
Chicago, IL, USA
Hybrid

Senior Manager of Analytics

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Employer Provided Salary: 138,000-180,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We love working at Reverb because we're making the world more musical-through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a "Best Place to Work" by Built in Chicago and a "Top Workplace'' by the Chicago Tribune.
Salary Range:
$138,000.00 - $180,000.00
Reverb is looking for a Senior Manager to join our Analytics team, focused on evolving our use of data to deliver better insights across the organization. You will report to our Senior Director of Analytics working closely with stakeholders and executives across Marketing, Finance, and Customer Experience teams.
This role will be responsible for leading a team of high performance Analysts with expertise across a number of business domains and technical functions to support Reverb's sustainable growth.
A typical day could involve:

  • Collaborating on data architecture plans to improve access to financial reporting
  • Communicating data inspired insights to leadership
  • Reviewing measurement methodologies for marketing campaigns and other operational improvements


Responsibilities:

  • Partner closely with leaders across the company in Marketing, Finance, and Customer Experience to achieve shared objectives to improve operational efficiency and maximize return on investment by understanding key customer metrics, financial implications, and business goals. Being a strong collaborator is critical.
  • Own the BI and Analytics tools used across Reverb, which include Looker and Amplitude. Develop training, documentation, and processes to improve self-service for a variety of users.
  • Identify signals based on analysis of user data, market conditions, and other metrics to set up strategic discussions and advice on company decisions. Present results to Reverb's leaders.
  • Manage and inspire the team, which will include building a roadmap to support team objectives, prioritizing projects, hiring, mentoring, and leading by example.
  • Advocate for the appropriate level of measurement given the objective, understanding the tradeoffs between speed and analytical rigor.


This is a full-time position located in Chicago, reporting to the Sr Director of Analytics. Our hybrid work model offers flexible workplace policies that can accommodate work from home candidates who are comfortable traveling to the office location 4+ times per month.
Qualifications

  • 6+ years of proven experience leading major analytics initiatives
  • 3+ years of working directly with marketing, finance, or operational teams
  • Strong command of business intelligence tools and marketing / finance analytics techniques
  • Prior experience directly managing a team of analysts
  • Passionate about using data to inspire business decisions
  • Project management capabilities to improve prioritization and organization of requests from multiple partners.
  • Ability to distill actionable insights from complex, conflicting, or incomplete information and present the results to a wide range of audiences, from marketing teams to executives.
  • Demonstrated ability to use data and analysis for planning and understanding impact, which includes experiment design, sample size calculations, appropriate statistical techniques, and sizing opportunities that maximize impact.
  • Advanced SQL and Python / R: ability to manipulate data, run statistical tests
  • Experience managing BI tools like Looker, Tableau, PowerBI, etc, including a firm understanding of data warehousing principles


Additional Information
Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description.
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care.• Life, AD&D, and supplemental long-and short-term disability insurance• A matching 401(k)• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft, LinkedIn Learning and Codecademy• 18 weeks of gender-neutral parental leave for the birth or adoption of a child• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses• Paid sabbatical program• $1,000 annual work/life stipend• Access to free supplemental online mental health services and meditation apps• Ways to give back to your community through a charitable contribution match and volunteer time off
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

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What are Reverb Perks + Benefits

Reverb Benefits Overview

Get employer paid health benefits, 401k matching/pension contributions, equity (offers vary by country), 18 weeks of gender neutral parental leave, supplemental mental health benefits, and generous paid time off—whether your band is touring in Japan or your teen is touring their first college campus. And, we're embracing a flexible work model which empowers our people to do their best work一wherever they are.

Culture
Volunteer in local community
Reverb Serves promotes opportunities for employees to volunteer with local organizations.
Partners with nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Reverb's 401(k) retirement plan matches 50 cents on the dollar of an employee's contributions up to 6% of eligible income (3% maximum match).
Company equity
Performance bonus
Charitable contribution matching
Reverb matches eligible employee contributions up to $750 per year.
Child Care & Parental Leave
Childcare benefits
Reverb sponsors the Care@Work benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous parental leave
Reverb offers 18 weeks paid parental leave for the birth or adoption of a child.
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Reverb offers 20 vacation days per year for the first five years of service, which increase to 25 days in future years.
Paid volunteer time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid holidays
Paid sick days
Reverb offers unlimited sick/mental health days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company-sponsored outings
Free snacks and drinks
Reverb's office has snack bars, coffee stations, and espresso makers, and there's a fridge that gets stocked with La Croix (and Cold Brew in the summer months).
Some meals provided
Company-sponsored happy hours
Reverbers perform with co-workers, learn how to play, or just cheer on their teammates at music-filled happy hours.
Onsite office parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Fitness stipend
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Grow professionally and personally through REV Talks, our workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Personal development training
Virtual coaching services

Additional Perks + Benefits

In addition to these perks, Reverb provides employees with a quarterly stipend to be used to support their personal wellness and work/life balance. We also want to highlight that our medical plans include coverage for gender affirming care and fertility/infertility treatments.

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