Senior Manager - AI Process Design

The base salary range for this position is dependent upon experience and location, ranging from $163,360 to $204,200

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

The Senior Manager - AI Process Design role is responsible for leading the process design development, optimization, operationalize and scaling of the AI-driven business processes to drive measurable outcomes and reduce AI risk across the utility enterprise; act as the primary translator between business stakeholders (operations, OT, customer teams), Data/AI, and Enterprise Architecture to prioritize capability-led AI initiatives, ensure AI ready data and governance, and enable adoption at scale.

The Senior Manager - AI Process Design role reports into the Director- Data, AI Strategy & Adoption.

Key Responsibilities

• Business capability mapping & prioritization: Map technology and AI opportunities to business capabilities; prioritize high‑impact capabilities (e.g., Optimize Asset Life Cycle, Manage Customer Experience) for digital/AI enablement and value realization.

• Use‑case definition & value framing: Translate operational problems into measurable AI use cases (predictive maintenance, outage prediction, demand forecasting, conversational self‑service), define success metrics and ROI, and validate vendor performance claims and benchmarks.

• Stakeholder engagement & co‑design: Lead cross‑functional workshops and co‑design sessions with business, OT, legal/compliance, HR and IT to secure alignment, co‑create implementation roadmaps and manage adoption risks.

• Data, model and orchestration readiness: Coordinate with data scientists, domain stewards and D&A architects to ensure AI‑ready data, observability, lineage and model orchestration across IT/OT/ET systems; validate model robustness and integration with SCADA/ADMS/GIS where relevant.

• Governance, risk and compliance liaison: Embed AI governance and risk controls into project lifecycles (explainability, fairness, privacy, security), require vendor documentation and lifecycle support, and support enterprise AI governance boards.

• Program measurement & monitoring: Define and track KPIs tied to business outcomes (operational efficiency, reliability, customer satisfaction, cost‑to‑serve), operational diagnostics (cycle time, SLA adherence), AI agent effectiveness (performance, reliability) and adoption metrics; report progress to executives.

• Vendor & platform engagement: Evaluate vendor pricing, licensing, SLAs and exit terms; collaborate with platform providers and procurement to ensure transparency, data returns and lifecycle support.

• Operationalize and sustain: Support pilot‑to‑production transitions, ensure testing and production monitoring, and coordinate ongoing model validation, drift detection and lifecycle maintenance.

Required Qualifications

• Bachelor’s degree in Computer Science, Data Science or a related field or a related field and a minimum of ten (10) years of relevant experience. An equivalent combination of education and experience may be considered.

• Relevant experience in power & utilities or adjacent heavy asset industries with exposure to OT/SCADA/ADMS environments and asset management programs.

• Proven track record delivering cross functional digital/AI initiatives or productized data products in enterprise environments.

• Recommended background mix: business analysis/architecture, operations or engineering experience plus familiarity with data/AI project delivery; education in engineering, computer science, data science, business or equivalent experience.

• Business & domain acumen: Deep understanding of utility business capabilities (asset management, grid operations, customer experience, DERs) and operational constraints (safety, regulatory context).

• Stakeholder facilitation & change leadership: Proven ability to run cross functional workshops, co-design processes with OT/operations, HR and legal, and drive adoption through human centric change plans.

• Governance, ethics & compliance: Ability to operationalize XAI, fairness audits, privacy by design and vendor contractual requirements for transparency and lifecycle accountability.

• Measurement & value realization skills: Capability to define role appropriate metrics across business outcomes, strategic and operational levers, establish baselines and perform ROI/impact tracking.

• Practical program execution: Experience supporting pilot to production transitions, quality gates, testing regimes and production monitoring for automation/AI deployments.

• Ability to translate among the languages used by executive, business, IT, and quant stakeholders.

Preferred Qualifications

• Master’s degree in Computer Science, Data Science or a related field or a related field

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

#LI-OFFICE
#LI-ER1

Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: