Senior Manager, Ad Operations

LG Ad Solutions

LG Ad Solutions is a global leader in connected TV (CTV) and cross-screen advertising. We pride ourselves on delivering state-of-the-art advertising solutions that integrate seamlessly with today's ever-evolving digital media landscape.

Opportunity:

The Sr. Manager of Ad Operations will oversee the management of ad operation teams ensuring the successful management of day to day expectations and delivery of clients’ campaigns.  This role will work closely across many functions and levels of the company, developing collaborative relationships across Leadership, Sales, Product, Operations, Finance, and Technology teams.  In this role you will oversee the growth and development of Managers/Team Leads and be responsible to ensure team members are operating effectively to meet client, team, and company goals. The Sr. Manager ensures the team operates effectively per SLAs, processes, workflows, and best practices. They guide and coach the team to meet these expectations through a high level of accuracy, efficiency, communication, and leadership.

Responsibilities:

• ​​Be the SME on all things Ad Operations – know the inner workings of all teams, processes, SLAs, campaign management and best practices

• Oversee the campaign management process with Managers/Team Leads which includes trafficking, QA, billing, troubleshooting, optimization and collaboration with all members of assigned pods.

• Lead, equip, train, and develop Managers/Team Leads and their respective teams of Campaign Managers on the effective and efficient management of the day to day campaign management process.

• Hold the Ad Ops team accountable to a high level of performance through clear communication, expectations, leadership, and best practices for campaign management.

• Work cross-functionally with other teams and leadership to collaborate, solve problems, and find solutions to drive the success of the team and achieve goals.

• Help drive and implement the improvement of internal business processes

• Leverage data, trends, and reporting to track and monitor the business against goals and KPIs and identify issues that need to be addressed. 

• Hold the team accountable to expectations and SLAs regarding the timely, accurate, and successful delivery of our solutions according to customer needs and objectives.

• Help drive innovation and proactively identify inefficiencies across various teams and processes and work with the leadership team to provide and implement recommendations and solutions.

• Lead the process to understand client and market needs and implement programs to achieve those goals.

• Liaise and manage teams across the globe on day-to-day operations.

Requirements:

• 6+ years experience in ad operations, client services, digital marketing agency or publisher and ad tech platforms

• Idea-driven; creates and improves strategies and processes

• Ability to see the “big picture”, identify key issues, and provide proactive tactical and strategic recommendations

• Detail-oriented and diligent work ethic with excellent organizational, project/time management, and problem-solving skills

• Ability to thrive in a fast-paced, high-volume, and deadline-driven environment

• Excellent communicator, including written, oral, and presentation skills. Able to communicate and present information in a clear way to a diverse audience.

• Operate with a high level of ownership, integrity, and proactivity.

• High proficiency in Microsoft Excel, Word, Powerpoint required.

• Curious, with a passion to learn new things and highly adaptable.

LG Ad Solutions provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.

We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] to let us know the nature of your request.