Senior Managed Services Analyst

Role Overview:

• Become a Subject Matter Expert (SME) in ClinSpark's role in clinical trials.
• Provide proficient and timely customer service desk support.
• Support customers' use of ClinSpark as an eSource/eCRF/EDC platform.
• Collaborate with project managers, engineers, business analysts, documentation specialists, and IT professionals using Jira Service Desk and other project tools.

Key Responsibilities:

• Review and respond to customer support requests from Jira Service Desk and other tools.
• Analyze customer operational needs and provide advice on ClinSpark configuration, trial design, and usability.
• Conduct online and occasional face-to-face troubleshooting sessions with customers.
• Devise and demonstrate proof-of-concept clinical study design solutions.
• Assist with documentation of ClinSpark interactions, including user guides.
• Occasionally assist with creating specifications for new reports and dashboard visualizations.
• Assist with safety lab integrations from a non-technical usability perspective.
• Provide usability advice and solutions to improve efficiency for internal teams and external customers.
• Meet assigned milestones and collaborate with the support team to organize timelines, responsibilities, and deliverables.
• Develop and maintain good communication and working relationships with internal teams and external clients.

Required Skills:

• Strong analytical skills and attention to detail.
• Awareness of clinical operations.
• Ability to coach and assist customers with ClinSpark in clinical trials.
• Effective communication and collaboration skills within global multi-functional teams

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $71,300.00 - $118,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.