Senior Mainframe Support Analyst

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The successful candidate will be responsible for application support for our mainframe retail lending systems. This individual will partner with our technology and business teams to ensure that all issues are prioritized, documented, and communicated appropriately. This individual will be responsible for end-to-end support of lending technology applications through from adjudication to servicing and will gain an in-depth knowledge of our lending systems and business processes.

As part of our Canadian Retail Lending application support team, restores service, changes, supports, and handles day-to-day activities required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. 24X7 on-call rotational is required to support and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements as situation arise. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, oversees, and participate changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production or system problems. Ensure appropriate escalation is followed with problem summary. Look for opportunities to automate process, health check with alerts using monitoring tools. Follow-up with incident and problem records and devise a permanent solution for repeat occurrences.

• Triage and assist in in the resolution a variety of high impact problems / projects through in-depth evaluation of complex business processes, system processes, and industry standards.

• Work with delivery teams to review and understand new projects, architecture, and environment changes.

• Provide expertise and advanced knowledge of application contention and performance.

• Utilize advanced knowledge of system flow and monitor standards for implementation methodology.  

• Develop comprehensive knowledge of our retail lending business and use this knowledge to prioritize, communicate and resolve outstanding issues.

• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions.

• Serve as advisor or coach to support analysts, allocating work as necessary.

• Appropriately assess risk for all mainframe environment changes

• Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.

Qualifications:

• 5 – 8 years of relevant experience in mainframe application support, systems support, or operation senior analyst role

• Experience in Mainframe with emphasis on CICS / DB2 / VSAM / MQ / WebSphere /JCL / ESP  

• Familiarity with programing languages e.g. COBOL, Easytrieve

• Experience in leading a technology team either in a project management or technical support role.

• Advanced knowledge of the financial industry and specific to retail lending and home finance (NCCS, CCAPS, Mortgages)

• Ability to adjust priorities quickly as circumstances dictate.

• Demonstrated leadership and project management skills.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem-solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

• Highly motivated to learn & research, share knowledge & ideas.    

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.