Senior Logistics Account Manager

Why WorldWide?

Worldwide Logistics is one of the fastest growing 3PLs in the country. We operate with reinforced core values, confidence, and take pride in the job that we do every day. The transportation world is rooted in relationships - we take pride in the connections that we create on and offsite by using our unique ability to partner with others. We have an innovative and progressive culture that allows for career growth and financial rewards.

Since 1999, WorldWide Logistics has grown exponentially leading to continuous rapid growth. This has given us the ability to build a brand new 76,000 square foot HQ building completed in 2023. Our new HQ features a modern amenity rich environment for employees including a café, numerous collaborative areas, food markets, a large outdoor patio seating area, and a quarter mile lighted walking path around a serene pond.

WorldWide Logistics is passionate about continuous improvement and seeking out individuals who are innovative, proactive, motivated, and coachable. One of our most impactful qualities is the ability to embrace challenges, grow through change, and encourage creativity to get ahead of the constant market variables.

Purpose of the Job:

Responsible for soliciting, managing, and enhancing the existing customer base through development of solid relationships with customer contacts, carriers, and internal team members. To foster growth and teamwork at WorldWide Logistics by setting the example and tone for customer service and carrier management for assigned accounts and projects. To mentor and develop Logistics Account Managers, and to work with the LPM and Director to achieve goals and objectives for the assigned accounts and projects.

Essential Duties & Responsibilities:

Coverage

• Develop existing carrier base by building relationships
• Have thorough understanding of carriers and equipment portfolio
• Oversee carrier rate negotiation
• Book available loads based on commitment and required needs
• Collaborate with Logistics Account Managers to arrange the pick-up and delivery of loads with carriers
• Track inbound and outbound freight
• Resolve any issues that arise in the execution of delivering the load

Team & Customer Support

• Mentor, provide guidance and direction to Logistics Account Managers
• Assume special projects as assigned by Logistics Project Manager and Logistics Director
• Supports customer KPI reporting
• Document and retain relevant customer and carrier information
• Participate in rate negotiations with the Logistics Director and/or Project Manager
• Communication with customers, carriers, manager, and team members
• Ability to present to and interact with customers at a management level
• Provide reporting as requested by the customer
• Regular attendance to meet the requirements of the assigned customer(s) and carriers
• Other duties as assigned

Growth

• Aid in development of newer customers and meeting their expectations
• Leverage loads that come to and from other markets to build relationships
• Understand needs of existing customer base
• Research market to locate, secure, and grow new customer base
• Adapt to market sensitivities

Requirements

• Computer literate, including Microsoft Office Suite
• Desire to learn and positive attitude
• Quality-driven and results-oriented
• Ability to negotiate
• Ability to build business relationships
• Excellent communication skills, both written and oral
• Good attendance record

Education and/or Experience:

• High school diploma or general education degree (GED); or 1 to 3 years related experience and/or training; or equivalent combination of education and experience

What’s in it for You?

At WorldWide Logistics, we value our employees and believe in providing a positive work environment. As part of our team, you will enjoy:

• Brand new HQ building in Urbandale off I-80/35
• Competitive Salary PLUS uncapped commission potential
• Opportunities for career advancement
• Catered lunches and weekly food trucks
• Monthly Employee Appreciation Day
• Company Swag
• Employee Clubs i.e., Gardening, Art, Book, Dungeons and Dragons, etc.
• Bags Tournaments (Future outdoor recreation coming soon)
• Community Involvement
• Casual dress
• PTO Plan
• Full suite of benefits including health, dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
• Access to cutting-edge technology
• A collaborative and supportive team culture
• A company where your ideas are valued