Senior Lobby Reception Manager

Job Description
Join our team as Senior Lobby Reception Manager to provide top-tier experience service
As a Senior Lobby Reception Manager within our Amenity Services team , you will spearhead the 270 Park Lobby Reception strategy to provide top-tier service to employees and guests, collaborating with Amenity Services Leaders, Global Security, Property Management, and corporate partners such as HR, Communications, Events & Marketing, and Executive Leadership. Reporting to the Amenity Services General Manager, this role will oversee operations for an expected 12,000 daily occupants, ensuring a cohesive experience across the Midtown campus, including nearby JPMC offices. This position also involves working with the Midtown Lobby Reception team to maintain service standards, serving as the primary liaison with internal stakeholders, swiftly resolving issues, and ensuring effective communication with peers and senior management. Responsibilities also include ensuring receptionists meet KPIs, address service issues promptly, manage budgets within a complex financial structure, and drive innovation in hospitality service standards by integrating the latest trends.
Job responsibilities

• Coordinate team efforts for smooth and welcoming building access from curb to elevator.
• Work with relevant teams to ensure lobby safety, cleanliness and orderliness.
• Follow safety protocols and keep the team updated on security procedures.
• Master Guest and Event Management Systems and collaborate to enhance user experience.
• Ensure a seamless and welcoming experience for all guests, from arrival to destination.
• Support employees with access issues, building queries and guest interactions.
• Oversee scheduling, including coverage, time-off and contractor management.
• Address and resolve guest and employee issues in the lobby.
• Guide team performance and career development for a high-performing unit.
• Lead global initiatives for consistency and improved service levels.
• Gather and interpret visitor and employee data for insights and planning.

Required qualifications, capabilities and skills

• At least 6 years in high-end reception, concierge, or hospitality services.
• Minimum 3 years of leadership or supervisory experience.
• Strong interpersonal and communication skills with outgoing personality.
• Ability to thrive in fast-paced settings, solve problems, and handle difficult personalities professionally.
• Capable of influencing and motivating non-direct reports.
• Proficient in Microsoft Office.
• Familiar with event, room, or visitor management systems.
• Able to stand and/or walk for extended periods.
• Flexible with shift timings; adaptable to varying start/end times.
• Willing to travel to remote offices as needed.

Preferred qualifications, capabilities and skills

• Bilingual, especially Spanish, is a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.