The Role
Supports the senior living sales team by managing CRM leads, making outbound calls and emails, converting prospects into scheduled tours, conducting tours, maintaining lead records, and assisting with community events and outreach. The role focuses on meeting sales KPIs, building relationships with prospective residents and influencers, and supporting the Director of Community Relations.
Summary Generated by Built In
The Village at Mariner's point is hiring a Sales Assistant to join their Sales & Marketing Team. Grow your Senior living sales experience with a seasoned Director of Sales to mentor and guide you.
We are hiring a Sales Associate to join our team! As a Sales Associate you will support the community Sales Team by helping manage Enquire, working the qualified lead database, converting leads to tours and conducting tours when the Director of Community Relations is unavailable. The primary objective of this role is a focus on attention sales KPI’s and active conversion of leads to tours based on set monthly objectives.
Principal Duties/Responsibilities:
- Make outbound sales calls and emails and engage prospective residents and their influencers in conversation per provided scripts.
- Convert incoming leads to scheduled tours utilizing the Enquire system and Director of Community Relations calendar; meet daily/weekly/monthly call and tours booked goals.
- Demonstrate knowledge regarding Benchmark and its communities to answer basic questions of the prospective resident or influencer to generate excitement to schedule a tour and/or attend a community event.
- Conduct follow up activities, including calls, texts, and emails as the initial scheduled tour date approaches and any activities needed if a follow up tour is needed.
- Keep all contact information, including discovery notes, contact information, and contact efforts up to date in the Enquire system.
- Demonstrate effective customer service skills in each interaction with a prospective resident and/or influencer.
- Conduct tours when Director of Community Relations is unavailable.
- Assist Director of Community Relations with promotion of community and prospect events through outreach to professional partners.
- Assist Director of Community Relations with the planning and execution of spotlight events including, but not limited to, creating invitations, making phone calls to Enquire database, decorating, securing entertainment etc.)
- Other duties as assigned.
Required Skills/Abilities:
- Passion for working with seniors.
- Proven ability to create relationships via communication and interpersonal skills that includes face to face and telephone interactions. Experience making cold calls and establishing rapport.
- Demonstrated ability to work under pressure with high demands for results.
- Proficient with customer/lead (CRM) tracking systems and Microsoft Office Suite.
Education/Experience/Licensure/Certification:
- High school diploma or equivalent required, Bachelor’s degree in related field preferred.
- Minimum of 2 years’ experience in a sales support role.
As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:
- 8 holidays & 3 floating holidays
- Discounted Meal Program
- Paid Training & Company-provided Uniforms
- Associate Referral Bonus Program
- Physical & Mental Health Wellness Programs
- 401k Retirement Plan with Company Match
- Medical, Vision & Dental Benefits
- Tuition Reimbursement Program
- Vacation and Health & Wellness Paid Time Off
*Eligibility may vary by employment status
Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.
Skills Required
- High school diploma or equivalent
- Bachelor's degree in a related field
- Minimum of 2 years of experience in a sales support role
- Experience making cold calls and establishing rapport
- Strong communication and interpersonal skills
- Ability to work under pressure and meet results-focused goals
- Proficiency with customer or lead tracking systems and Microsoft Office Suite
- Passion for working with seniors
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The Company
What We Do
Benchmark Senior Living is a Northeast senior-housing and care provider operating more than 65 communities across nine states. Its offerings include independent living, assisted living, mind and memory care, continuing-care retirement communities, and respite care. The company emphasizes personalized, needs-based services and a mission of transforming lives through human connection, while supporting residents, families, and associates through its care-focused values.
