As a part of Linux Team support deliverables, the engineer is required to possess entry to medium knowledge of Linux products and technologies and beginner to intermediate level technical support to global HPE customers. Apply technical knowledge to operate one or more technology areas (e.g. Linux server administration, technical security management and performance management) for customers that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for customers and HPE. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly
Requirements
Technical Skills:
• Strong Knowledge in install, configure, troubleshoot and Administration of Linux operating systems (Redhat, CentOS /SUSE) - Level 1+
• Troubleshooting networking issues in Linux environment.
• Should be able to participate in planned DR activities with team.
• Follow the standard Linux tasks based on the available SOPs
• Understanding of fundamental knowledge on High availability technologies (Cluster services in Redhat and SUSE) will be an added advantage
• Good to have Knowledge on Patch deployment solutions
• Maintain the System Security, identify threats and install/configure Software.
• Knowledge on basic Shell / Bash scripting and cronjobs.
• Knowledge of Web Hosting, and DNS Management will be an advantage.
• Perform Server Update and Maintenance on timely basis, Ensure System Backups.
• Monitor Server Performance and Troubleshoot Errors.
• Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical resolutions to customers.
Non-Technical Skills:
• Excellent written and verbal communication skills Commitment to deliver high quality product and
solution support.
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.
• Create and Maintain the Knowledge base
Skills Required
- Install, configure, troubleshoot and administer Linux operating systems (Redhat, CentOS, SUSE).
- Troubleshoot networking issues in Linux environments.
- Participate in planned disaster recovery (DR) activities with the team.
- Follow standard Linux tasks and procedures based on available SOPs.
- Maintain system security: identify threats and install/configure security software.
- Knowledge of basic Shell/Bash scripting and cronjobs.
- Perform server updates, maintenance, and ensure system backups.
- Monitor server performance and troubleshoot errors.
- Respond to tickets, emails, customer calls and chats and provide technical resolutions.
- Excellent written and verbal communication skills and customer focus.
- Create and maintain knowledge base content.
- Understanding of high availability technologies (cluster services in Redhat and SUSE).
- Knowledge of patch deployment solutions.
- Knowledge of web hosting and DNS management.
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
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