Senior Learning Manager

West Creek 2 (12072), United States of America, Richmond, Virginia
Senior Learning Manager
At Capital One, we care about growing our Associates. Capital One U, our Learning & Development (L&D) organization, creates the learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it's our organization's mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content to community-building events, we don't just train; we transform.
What We Do:
As part of the Enterprise Curriculum & Experiences team, you will collaborate closely with Capital One U colleagues and stakeholders to drive strategy for our onboarding and career development programs. You will also lead and conduct learning needs analysis, create human-centered and scalable design strategies, deliver and manage exceptional learning experiences, and measure and iterate on these experiences over time. You will play a critical role in making sure our learning experiences are delivered with user and business objectives in mind.
Who We're Looking For:
Do you have a proven track record of success in designing and implementing effective onboarding programs that accelerate new hire productivity and engagement? Are you skilled and passionate about creating and managing career development initiatives that empower employees to grow and advance within the company? If so, this is a rare opportunity to leverage your expertise in adult learning, human-centered design, research-backed learning, and client consultation to make a significant, scalable impact. We're looking for an inspiring leader who's excited to guide a team that's evolving how we support our associates, is laser-focused on creating exceptional associate experiences and has a passion for serving a diverse group of learners. If you thrive in a fast-paced and collaborative setting, love building scalable learning strategies and experiences, and approach everything with a creative and customer-focused mindset, then you'll fit right in!
Ideally, this person would:

• Lead the strategy to build, scale, and deliver a comprehensive 6+ month onboarding experience for new associates inclusive of DIB, corporate culture, soft skills, competency learning and critical, business identified skill development opportunities.
• Lead the strategy to build, scale, and deliver a career development experience to enable associates to explore new career paths, self identify skill and experience gaps and develop over time to build our bench of internal talent for high-demand roles.
• Lead and manage (both directly and indirectly) a team of learning professionals who consult, design, develop, curate, and deliver learning solutions focused on the joining experience and career development.
• Leverage project management skills to deliver an optimized and flawless learner experience including change management strategies, effective communications, and coordination with learner, communications, and support teams.
• Stay current with external trends, best practices, and innovations and infuse these into the work products and consulting offered to clients.
• Leverage experience and background in instructional design, adult learning, and leadership theory to design, develop and deploy innovative, digital first and blended learning experiences.
• Design and implement a measurement and evaluation strategy to determine program effectiveness; share results and partner with leaders to drive improvements to enhance value, sustainability, and learner impact.
• Communicate program results and impact leveraging data, and engage effectively with executive partners and other stakeholders, as needed.
• Influence across multiple cross-functional teams, client organizations, and groups without direct authority, collaborate with learning peers to leverage existing products and experiences, and identify solutions that can achieve broader shared results.
• Travel as needed (not to exceed 20%) to other company locations for meeting and delivery of learning experiences

"We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role."
Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in client consulting or performance consulting or a combination of both
• At least 5 years of experience leading projects or working in Agile teams, or a combination of both
• At least 3 years of experience in people leadership with 3 or more direct reports

Preferred Qualifications:

• At least 5 years of experience in learning design and development
• 5+ years of experience with supplier/vendor relationship management
• 5+ years of experience managing budgets
• 5+ years of experience working in the learning and development industry
• Experience in the financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).