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As a Senior Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) organization, you are an integral part of a technical team that works to enhance, build, and ensure resiliency in a secure, stable, and scalable way. As a core technical contributor, you will design and build the tools and automation that improve the reliability and operability of critical Problem management function and you will work closely with our Problem Management (SRE) and Central SRE team to deliver Automations, tools and reliability initiatives in partnership with our Financial Services (FS) domain partners.
Job responsibilities
- Executes creative software solutions across design, development, and technical troubleshooting, breaking down complex problems and thinking beyond conventional approaches.
- Builds and maintains tooling and automation that reduce operational toil while improving the stability and reliability of infrastructure platforms and services.
- Leads enterprise-authorized AI capabilities for RCA generation, incident analysis, log analytics, pattern discovery, trend analysis, and corrective-action recommendations, prioritizing elimination/automation of recurring issues.
- Facilitates deep-dive, evidence-based RCA challenge sessions with domain leads and internal teams, validating findings, contributing factors, and causal chains and driving outcomes-oriented investigation.
- Independently assesses and ensures RCA quality (sound, complete, defensible), driving blameless accountability and thorough evaluation of detection gaps, observability/monitoring weaknesses, resilience issues, process breakdowns, and human factors while leading communities of practice to advance adoption of leading-edge technologies.
- Drives adoption and governance of approved AI-assisted engineering practices across teams to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test acceleration, release readiness, incident/root-cause analysis), while establishing measurable validation standards (secure coding, peer review, automated testing) and promoting reuse of proven patterns and automation within the SDLC/TLM toolchain.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including approved AI-assisted development and automation capabilities, to improve the value realized by automation at scale.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Demonstrated experience leading effective use of enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching senior engineers/leads on compliant usage patterns and controls.
- 7+ years leading or supporting Service Management functions, including Major Incident Management, incident response, and problem management investigations from triage through prevention.
- Proven ability to conduct deep technical RCAs in enterprise environments using disciplined methodologies (e.g., Five Whys, Fault Tree Analysis, event correlation, human factors, systemic cause analysis) and translate findings into durable corrective actions.
- Experience operating in highly regulated, mission-critical environments, with strong governance habits and attention to risk, auditability, security, and operational controls.
- Advanced expertise across multiple infrastructure and architecture domains such as networking, cloud infrastructure, Linux/Windows platforms, middleware, databases, storage, distributed systems, DevOps toolchains, enterprise monitoring, and application architecture.
- Strong hands-on SRE observability and reliability engineering: SLO/SLI design, distributed tracing, telemetry design, reliability metrics, error budget management, and leveraging AIOps platforms to reduce MTTR and improve resiliency.
- Practical proficiency with modern monitoring and telemetry tooling such as Splunk, Dynatrace, Grafana, Datadog, Prometheus, AppDynamics, Elastic, and OpenTelemetry, including instrumentation and operationalization at scale.
- Advanced programming and automation capability (e.g., Java, Go, or Python), strong CI/CD and continuous delivery practices, and demonstrated leadership in safe, compliant adoption of approved AI-assisted development tools (validation expectations, data sensitivity, and engineer coaching)
Preferred qualifications, capabilities, and skills
- Experience developing observability solutions or integrating with tools such as Grafana, Prometheus, Splunk, and infrastructure/network monitoring (e.g., SolarWinds, SCOM, SNMP/NetFlow, and storage/backup platform monitoring)
- Familiarity with site reliability engineering principles (SLIs/SLOs, error budgets, toil reduction) and partnering with SRE teams
- Experience with infrastructure as code (Terraform) and GitOps workflows
- Exposure to on-premises data-center infrastructure, networking, storage, or data protection/replication
- Experience building RESTful APIs and event-driven integrations (Kafka, RabbitMQ, SQS)
- Contributions to open-source projects or engineering communities of practice
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts
- At least 5 years of applied software engineering experience
- Experience leading enterprise-authorized AI-assisted software development tools
- Knowledge of responsible AI use, data sensitivity, secure handling, and engineering controls
- At least 7 years leading or supporting service management, incident response, and problem management
- Experience conducting technical root-cause analyses using disciplined methodologies
- Experience in highly regulated, mission-critical environments
- Advanced expertise across infrastructure and architecture domains
- Hands-on SRE observability and reliability engineering experience
- Proficiency with enterprise monitoring and telemetry tools
- Advanced programming and automation capability using Java, Go, or Python
- Experience developing observability solutions with Grafana, Prometheus, Splunk, or infrastructure monitoring tools
- Familiarity with site reliability engineering principles
- Experience with Terraform and GitOps workflows
- Exposure to on-premises data-center infrastructure, networking, storage, or data protection
- Experience building RESTful APIs and event-driven integrations
- Contributions to open-source projects or engineering communities
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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