As a Senior Lead Software Engineer at JPMorgan Chase within Enterprise technology AI/ML Data Platforms team, you will be instrumental in building scalable, resilient and market-leading data solutions. You will engage in root cause analysis, production changes, budgetary considerations, and staffing challenges. Your experience will be vital in managing and mentoring team members to drive strategic change, both within your team and in partnership with colleagues across JPMorgan Chase & Co.'s global network of innovators.
Job Responsibilities:
Expertise in application development and support with multiple technologies such as Databricks, Snowflake, AWS, Kubernetes, etc.
Coordinate incident management coverage to ensure effective resolution of application issues.
Collaborate with cross-functional teams to perform root cause analysis and implement production changes.
Mentor and guide team members to foster innovation and strategic change.
Drives adoption and governance of approved AI-assisted engineering practices across teams to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test acceleration, release readiness, incident/root-cause analysis), while establishing measurable validation standards (secure coding, peer review, automated testing) and promoting reuse of proven patterns and automation within the SDLC/TLM toolchain.
Applies knowledge of tools within the Software Development Life Cycle toolchain, including approved AI-assisted development and automation capabilities, to improve the value realized by automation at scale.
Develop and support AI/ML solutions for troubleshooting and incident resolution.
Required qualification, skills and capabilities:
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Proficiency in running production incident calls and managing incident resolution.
Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
Strong understanding of SLI/SLO/SLA and Error Budgets
Proficiency in Python or PySpark for AI/ML modeling.
Demonstrated experience leading effective use of enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security
Must be able to reduce toil by building new tools to automate repeated tasks.
Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
Understanding of network topologies, load balancing, and content delivery networks.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching senior engineers/leads on compliant usage patterns and controls.
Preferred Qualifications
- 10+ years in an SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies.
- AWS, Snowflake or Databricks certifications.
Awareness of risk controls and compliance with departmental and company-wide standards.
Ability to work collaboratively in teams and build meaningful relationships to achieve common goals.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Proficient in site reliability engineering culture, principles, and implementation
- Proficiency in running production incident calls and managing incident resolution
- Experience with observability and telemetry using Grafana, Dynatrace, Prometheus, Datadog, Splunk or similar
- Strong understanding of SLI/SLO/SLA and error budgets
- Proficiency in Python or PySpark for AI/ML modeling
- Experience leading use of enterprise-authorized AI-assisted software development tools and validating AI outputs
- Ability to reduce toil by building automation tools
- Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
- Understanding of network topologies, load balancing, and content delivery networks
- Expertise in application development and support with platforms such as Databricks, Snowflake, AWS, Kubernetes
- Demonstrated coaching experience on responsible AI use, data sensitivity, and secure handling in engineering workflows
- 10+ years in an SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies
- AWS, Snowflake or Databricks certifications
- Awareness of risk controls and compliance with departmental and company-wide standards
- Ability to work collaboratively and build relationships across teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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