Are you passionate about building innovative technology that powers AI and machine learning across a global organization? As part of our team, you’ll help shape the future of model deployment at scale, collaborating with talented engineers and data scientists. You’ll have the opportunity to work on impactful projects, grow your skills, and contribute to a platform that drives real business outcomes. We value creativity, collaboration, and a commitment to excellence.
As a Senior Lead Software Engineer at JPMorgan Chase within Firmwide AI/ML Deployment Platform team, you will work closely with engineers to design, build, and deploy an AI solution that unifies observability data across multi-cloud environments (AWS, Azure, GCP). You will create intelligent systems that correlate cross-platform health metrics, logs, and traces to generate actionable troubleshooting recommendations and automations, enabling self-service remediation, predicting system outages before they occur, and directly reducing ticket volume by identifying and resolving repeated IT incidents. This role bridges the gap between machine learning, multi-cloud infrastructure, and automated IT operations to build predictive, self-healing solutions.
Job responsibilities
- Build and deploy infrastructure solutions for seamless integration of control plane and user accounts
- Design pipelines to ingest, aggregate, and correlate telemetry data (metrics, logs, traces) from multi-cloud infrastructures.
- Architect and implement closed-loop automation playbooks that allow infrastructure to auto-remediate common, repeatable failure modes without human intervention.
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Build and operationalize LLM/machine learning models for anomaly detection, predictive health monitoring, and forecasting system degradations.
- Integrate the AI engine with ticket data and map observability insights against ticket trends, cluster repetitive issues, and quantify the platform's impact on reducing Mean Time to Resolution (MTTR).
- Create user-friendly self-service portals or conversational AI interfaces that allow non-expert teams to diagnose and fix infrastructure issues safely.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 10+ years applied experience
- AI/ML & Data Science: Strong proficiency in Python, Java alongside experience integrating LLM / ML models. Familiarity with time-series forecasting data analysis pipelines and Natural Language Processing (NLP) for log/ticket clustering is essential. Good understanding of agentic AI concepts (A2A, MCPs, Skills, RAG, etc)
- Automation & Orchestration: Advanced experience with configuration management tools and automated workflow engines.
- Integration: Hands-on experience building custom webhooks, APIs, and integrations with ticketing systems like ServiceNow or Jira Service Management.
- Big Data Pipelines: Competency in managing large-scale, streaming data infrastructure using cloud-native data warehouses (e.g. Snowflake)
- Cloud & Infrastructure: Expertise in multi-cloud architectures across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) including on-prem.
- Observability Frameworks: Experience with enterprise observability stacks such as OpenTelemetry, Prometheus, Dynatrace
- Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
Preferred qualifications, capabilities, and skills
- Practical experience applying generative AI and agentic workflows to accelerate development (e.g., AI-assisted code and test generation, refactoring, documentation), with strong judgment, governance, and quality control over AI-produced outputs.
- Experience optimizing performance and reliability of AI-powered user interfaces & proficiency in React framework
- Knowledge of multi clouds domains
- Experience working with LLMs
- Experience in API development and design
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Skills Required
- Formal training or certification in software engineering and 10+ years applied experience
- Proficiency in Python
- Proficiency in Java
- Experience integrating LLMs and ML models
- Familiarity with time-series forecasting and NLP for log/ticket clustering
- Knowledge of agentic AI concepts (A2A, MCPs, Skills, RAG)
- Advanced experience with configuration management tools and automated workflow engines
- Hands-on experience building webhooks, APIs, and integrations with ServiceNow or Jira Service Management
- Competency in large-scale streaming data infrastructure and cloud-native data warehouses (e.g., Snowflake)
- Expertise in multi-cloud architectures across AWS, Azure, and GCP (including on-prem)
- Experience with observability frameworks such as OpenTelemetry, Prometheus, Dynatrace
- Demonstrated leadership in adopting AI-assisted software development tools and establishing validation standards
- Strong understanding of responsible AI practices, data sensitivity, and secure handling of inputs/outputs
- Practical experience applying generative AI and agentic workflows to accelerate development
- Proficiency in React and optimizing AI-powered user interfaces
- Experience working with LLMs (additional practical experience)
- Experience in API development and design
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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