As CREA's Senior Key Account Manager, you're the pivotal link between our brands and internal teams, overseeing a seamless e-commerce journey. You'll collaborate with various departments to boost customer experience and drive brand growth.
The ideal candidate is more than just a quick learner and a problem solver. You need the ability to work cross-functionally, balancing financial acumen with interpersonal skills, all while prioritizing the brand's objectives.
Responsibilities:
Growing brand portfolio through joint business planning:
- Preparing joint business plan and driving weekly/monthly/quarterly reviews of performance against targets
- Advising your brands on go to market strategy for new product ranges
- Planning promotional campaigns and coordinating execution with Onsite Manager
- Planning brand marketing engagement including onsite brand visibility, online marketing strategy and co-marketing efforts on social media and offline
Growing company portfolio:
- Conduct opportunity assessment and connect with connections to bring new potential brands into company portfolios
Managing daily engagement with large brand accounts:
- Managing price competitiveness, assortment, and stock availability
- Working with cross-functional teams to resolve any issues impacting brand performance on all platforms (operations, fulfilment services, marketing, finance etc.)
- Conducting regular analysis on sales, traffic, conversion, and customer funnel.
- Driving and sharing insight to guide promotional and marketing input
- Day-to-day operations on executing graphic briefs, store set ups, cutting & uploading banners, and campaign submissions to platform
- Discussions and execution with platform on campaigns and well as visibility management and submissions
Requirements:
- Industry Expertise: 2-4 years of professional experience in ecommerce enablers, internet startups, or renowned international brands.
- Familiarity with platforms such as Lazada, Shopee, or TikTok.
- Bachelor’s degree in economics, Engineering, Business Administration, or related fields is required.
- Proficiency in Excel and PowerPoint is a must, along with the ability to swiftly use our software and tools.
- Exceptional client-facing aptitude paired with strong communication skills in both English (fluent) and Thai.
- Ability to thrive in both individual and collaborative settings, with a willingness to take hands-on action.
- Negotiation and brand management skills, underpinned by a commitment to achieving growth for brand partners.
- Demonstrable capabilities in leading projects, devising account plans, and providing mentorship to team specialists.
Why Join Us:
- Join a fast-growing company at the forefront of e-commerce and live commerce in Southeast Asia
- Work with top international and regional brands across fashion, beauty, lifestyle, and more
- Lead a high-performing team and play a key role in shaping our commercial future
- Dynamic, multicultural, and collaborative work environment with strong opportunities for career development
Skills Required
- 2–4 years of professional experience in e-commerce enablers, internet startups, or renowned international brands
- Familiarity with Lazada, Shopee, or TikTok
- Bachelor’s degree in Economics, Engineering, Business Administration, or a related field
- Proficiency in Excel and PowerPoint
- Fluent English and Thai communication skills
- Client-facing and strong communication skills
- Negotiation and brand management skills
- Ability to lead projects and develop account plans
- Ability to provide mentorship to team specialists
- Ability to work independently and collaboratively with a hands-on approach
What We Do
CREA helps brands across Southeast Asia grow through e-commerce and live commerce. It provides an omnichannel offering that spans livestream and content production, online-store operations, commerce technology, social-commerce marketing, and e-fulfillment. The company works with regional and international brands in sectors such as fashion, beauty, and lifestyle, combining channel and marketing expertise with operational services to improve brands’ digital reach, engagement, and sales.
