Senior Key Account Manager/ Resellers

Job Description

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

To accelerate the growth in B2B we are entering new markets and have been building a channel partner programme with an established player in the US market. We are looking for an experienced channel partner manager who can take our current relationship to the next level and execute a winning strategy for the long term.

What does a Senior Key Account Manager do at Busuu?

The Senior Key Account Manager will be in charge of driving revenue growth through implementing our reseller strategy with our main strategic partner in the US. We are looking for someone who can own, design and implement a winning strategy and tactics to continue growing the client base with our strategic reseller in the US.

Your core responsibilities will be to enhance and scale a channel partner programme that will empower resellers to go to market selling Busuu like we would. Also, improving processes and operations both with internal stakeholders and externally with our partner will be crucial to succeed in this role.

This is a strategic hire to accelerate the B2B growth working in collaboration with the Chief Commercial Officer and Customer Success leadership. 

What will you do at Busuu?

• Develop and improve the commercial and operational model for our channel partnership in the US.

• Collaborate with Engagement Managers to ensure effective implementation of channel partner onboarding programs and overall engagement throughout the programmes.

• Grow and nurture relationships with partners you’ve signed so they become reliable sources of revenue and feel looked after and cared for.

• Provide initial and ongoing demonstrations and training to channel partners to ensure that they are fully informed of Busuu’s value proposition, products and services. 

• Devise business plans, marketing strategies & initiatives to enable channels sales partners.

• Accurately forecast projected bookings revenue on a weekly, monthly, quarterly and annual basis.

• Develop KPIs to hold partners accountable and introduce routines to review performance.

• Drive customer references, case studies and referrals. 

Essential Skills & Experience 

• At least 5+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment

• English fluency and Spanish is advantageous

• An entrepreneurial, solutions-focused individual, who puts clients’ needs at the core of business.

• Ability to interpret then present client data to customers

• Keen interest in identifying client problems and finding smart solutions 

• Previous experience with enterprise sized clients (Saas model) as a Key Account or Reseller Manager.

• This specific role would focus on our largest partner and we are looking for someone who can set up a strategy and implement it with all the internal and external stakeholders. We are looking for someone who is highly organised and analytical. You will constantly be reviewing data to decide what to focus on next and where you will have the biggest impact. 

• Please note that some flexible working hours will be required for this role as you will be engaging with US customers.

Bonus Skills & Experience 

• Additional European language skills 

• Experience in the Ed tech or Learning industry

• Experience with the American Market

• Experience managing resellers

At Busuu we want to ensure that you have access to some great benefits:

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit

• You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area

• Busuu offers a great Private Health Insurance scheme

• There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers

• We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working

• We offer enhanced maternity and paternity leave

• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

What happens next​

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

• CV application review - We will review it as quickly as possible

• Let’s chat - Quick chat with our team about your experience and the role

• Interview - With the Hiring Manager

• Case Study - At home case study to show off your skills

• Interview - Interview to review the task and speak with other colleagues in the team

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.