Senior Key Account Manager (Malaysia Market)

Job Description:

Love everything about Malaysia? Proud of your proven sales track record, adept knowledge of the creative community and media landscape of this country, and are highly motivated? Then, we want YOU to fill in a seasoned Senior Key Account Manager position for Malaysia market!

Managing Customers:

1. Generate sales with new and existing customers via physical / virtual meeting through phone call, email and other platforms, if any.
2. Meet and exceed monthly sales quota and collection targets.
3. Develop a trusted advisor relationship and key customers.
4. Identify and grow opportunities within the territory, and collaborate with the entire sales team.
5. Effectively communicate company's products, services and promotions to customers.
6. Ensure timely and successful delivery of Company product solutions, services or handling of issues according to customers’ needs and objectives.
7. Ensure smooth onboarding process and adequate information and education is given to new key accounts.
8. Actively involve to keep abreast of client expectations and deliverables, answering questions and up-sell opportunities.
9. Improve and scale beyond recurring revenue of each account.
10. Prepare quotations/proposals/presentations for clients.
11. Assists clients to conduct images search in Company’s Image Bank.
12. Monitor credit control and follow up to recover debts/slow payments.
13. Provide excellent after sales service and regular follow up to maintain healthy work relationship with key accounts.

Managing Expectations:

1. Provide weekly sales reporting and potential pipelines to superior.
2. Forecast and track key account metrics.
3. Identify and growth opportunities with the territory and collaborate with the entire sales team to ensure growth attainment within the assigned regions.
4. Assist with high severity request or issue escalations as needed.
5. Operate as the head or secondary point of contract for any and all matters specific to customers within the territory.
6. Research and cultivate new business opportunities – direct clients, advertising agencies or within a selected industry.
7. Regularly update product and services knowledge and keep abreast of the market trends and competitor’s product.
8. Proactively provide marketing ideas, programs and strategies to grow the business.
9. Accept all other duties as assigned by the Company or any of its authorized officers.

The Person:

• Minimum 5-6 years of sales experience.
• Good command of English & Bahasa Malaysia (both spoken & written).
• Familiar with Malaysia market and similar industry is a plus.
• Proven sales and customer satisfaction record, and the ability to work in a fast paced environment.
• Have a passion for sales and marketing.
• Excellent interpersonal skills and a team player.
• Always able to generate new marketing ideas and strategies.
• Must be internet savvy.

• Flexible Work Hours- Early bird or slow starter? It’s your call! Start your day anytime between 7am to 10am — because we believe life doesn’t run on a one-size-fits-all schedule.
• Optical & Dental Subsidies- We’ve got your smile (and your sight) covered! Enjoy subsidies for dental and optical care, because well-being matters.
• Life & Medical Insurance- Health comes first — always. Rest easy knowing you're protected with life and medical coverage.
• Coffee (and more)- Calling all caffeine lovers! Get your daily fix from our pantry, plus a variety of other beverages to fuel your day.
• Sports & Socials- We play as hard as we work! Join our weekly games — from badminton and futsal to a round of pickleball. Take a break with PS4 sessions in the office, and don’t miss our fun-filled festival gatherings throughout the year.

At 123RF, we promote a high-performance culture that values innovation, collaboration, and continuous learning. Employees are encouraged to contribute ideas and drive improvements across all functions. We offer a dynamic work environment, career development opportunities, and a competitive remuneration package.

123RF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.