Senior IVR Project Manager

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area – Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Location: Omaha, NE

Start: ASAP

Duration: 6 months with RTH

Must be a US citizen or Full GC. No exceptions.

Job Title: Senior Project Manager / IVR

Job Description
IVR Technology experience is necessary and SalesForce is a major PLUS.

Qualifications:
• Has strong knowledge of IT systems and practices specific to IVR technologies. Knowledge of Call Centers systems and practices is a plus.
• Hand on experience of multiple languages and tools: .NET, C#, C/C++, ASP.NET, SQL Server, IIS, WCF, SOAP, VXML, JavaScript
• Working knowledge of the Genesys Voice Platform preferred
• Bachelor’s Degree or equivalent work experience and/or Certifications, or equivalent military experience.

Job Description
In addition to duties of Project Leader, responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project. May communicate with a Senior Project Manager, Functional Area Manager, or Program Manager regarding status of specific projects.

Job Specific Responsibilities
The Project Manager is responsible for driving moderately complex projects and/or components/phases of larger, more complex projects. Accountable for delivering medium to large projects on time, within budget, and within scope. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure. The Project Manager exemplifies strong initiative and management skills.
1. Insures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving:
• Project Schedule
• Risk and Issue Management
• Scope Change Management
2. Manages the project budget. This includes understanding and validating estimates, cost variance tracking, and managing project resources effectively.
3. Provides clear and concise project communication; both written and verbal.
4. Facilitates/manages project communications and stakeholder, client and project team expectations.

Candidate Requirements
• Proficient in Microsoft Office tools
• Proficient in Microsoft Project and/or Microsoft Project Server a must!
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction.
• Proven problem solving skills from problem assessment to solution selection.
• Ability to identify alternatives and make contingency plans.
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
• Proven ability to thrive in a fast paced, dynamic environment.
• Ability to handle multiple projects and assignments.

If you are interested please share your resume to lakshmis@usmsystems(DOT)com or you can call me directly on 703 953 1861.