The Role
As a Senior IVR Developer, you'll lead software engineers in building IVR applications, enhance user experiences, manage projects, and support customers.
Summary Generated by Built In
Who You Are
We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Vail Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.
As a Senior IVR Developer, you will lead your team of software engineers to build and deliver high-quality IVR applications. You will be responsible for ensuring the success of the software engineers on your team and customer solution delivery.
What You'll Do
- Energize teammates to continuously improve
- Possess strong technical capabilities
- Enjoy working independently in a fast-paced technical environment
- Analyze existing architecture to make consistent improvements
- Possess excellent analytical and problem-solving skills
- Demonstrate curiosity with regard to software
- Provide on-call support to external customers
- Work with cross-functional teams to troubleshoot issues
- Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
- Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
- Perform design and code reviews
- Learn and implement a wide range of technologies that integrate solutions with customers
- Transition solutions to internal and external platform teams
- Prioritize and juggle between multiple projects based on customer needs
- Communicate with external customers as required
Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- A Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience
- 5+ years as a senior IVR, Java, or .NET developer
- 2+ years’ experience as a Lead Engineer
- Proven track record of developing high-quality software
- Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
- Ability to communicate with developers, executive managers, and external customers
- Experience with VXML, ASR, Call Center Telephony, and IVR development platforms such as Cisco CVP or Genesys
- Experience with emerging AI technologies
- Deep understanding of the principles of IVR Voice User Interface design
- Effective time management, organizational, and prioritization skills
- Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
- Very strong verbal and written communication skills
- Experience in MVC frameworks, preferred.
- Interest in data collection and analytics, preferred.
- An understanding of multiple SDLC practices, preferred.
- Proficiency in at least one modern programming language such as Java, C#, or C++, preferred.
- Working with UNIX/Linux/OSX, preferred.
- Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred.
- Deep understanding of the principles of IVR Voice User Interface design, preferred.
Who We Are
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.
At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
· Multiple medical, dental, and vision plan options
· Company-paid life insurance, short and long-term disability
· 401(k) savings plan with company match (50% on first 6% of employee contribution)
· 35 days total annual PTO
· Annual Bonus Program
· Paid maternity and paternity leave
· Relocation allowance
· Employee referral bonus
· Gym membership
· Technical and Professional Development stipend
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts.
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.
Top Skills
.Net
Ai Technologies
Asr
Call Center Telephony
Groovy
Java
JavaScript
Jruby
Vxml
What the Team is Saying
Katie
Software Engineer II
Kevin
Software Engineer II
Dmitriy
Senior Platform (DevOps) Engineer
Megan
Business Intelligence Analyst II, Prosodica
Kate
Software Engineer II
Am I A Good Fit?
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The Company
What We Do
At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.
Why Work With Us
We are constantly learning. That's why we organize hackathons, workshops, and book clubs, and encourage continued education via courses and seminars. Bringing great minds together is important for our success, so we hire people with diverse backgrounds, stay active in our fields, attend conferences, and are always learning from our peers.
Gallery
Vail Systems, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We observe a hybrid work arrangement based on business and team needs.
Typical time on-site:
Flexible
Chicago, IL
Our Chicago Loop office is located alongside the Chicago River at 2 N Riverside Plaza, with access to nearby CTA/Metra stations, street or garage parking, and free on-site indoor bicycle parking. Our Deerfield office is located right next to the Lake Cook Road Metra station at 570 Lake Cook Road.
