The Role
Lead HaloITSM implementation projects by translating customer requirements into ITSM process designs and solution architectures. Configure workflows, integrations, permissions, reporting, CMDB, SLAs, and service management modules. Perform scripting, API integration, and data migration while advising customer stakeholders, including executives. The role combines hands-on technical platform development with ITSM process consulting and requires professional fluency in English and German.
Summary Generated by Built In
Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.
Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.
We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
Responsibilites:
• Act as a technical and process expert in HaloITSM implementation projects.
• Translate customer requirements into ITSM process designs, including incident, problem, and change management, service requests, CMDB, SLAs, and workflows.
• Provide high-level architectural guidance for designing HaloITSM solutions aligned with customer requirements, including modules, workflows, integrations, permissions, and reporting.
• Lead and support hands-on implementation activities, including custom workflow configuration, API integrations, scripting, and data migration.
• Advise customer stakeholders directly, including executive-level representatives.
• Take an active, hands-on role at the intersection of technical implementation and process consulting.
• Translate customer requirements into ITSM process designs, including incident, problem, and change management, service requests, CMDB, SLAs, and workflows.
• Provide high-level architectural guidance for designing HaloITSM solutions aligned with customer requirements, including modules, workflows, integrations, permissions, and reporting.
• Lead and support hands-on implementation activities, including custom workflow configuration, API integrations, scripting, and data migration.
• Advise customer stakeholders directly, including executive-level representatives.
• Take an active, hands-on role at the intersection of technical implementation and process consulting.
Requirements:
• Openness to gaining in-depth knowledge of HaloITSM if such experience is not already in place.
• Senior-level or architect-level experience in ITSM platform development; experience with HaloITSM or ServiceNow is strongly preferred.
• Equivalent experience with major ITSM platforms such as Jira Service Management, Ivanti, or Cherwell is also acceptable.
• Proven ability to independently define and design ITSM processes, including incident, problem, and change management, service catalogs, and SLA structures.
• Confidence in providing high-level professional guidance and making architectural decisions.
• Hands-on technical expertise in scripting, API and integration development, and data migration.
• Professional working proficiency in written and spoken English and German.
• Senior-level or architect-level experience in ITSM platform development; experience with HaloITSM or ServiceNow is strongly preferred.
• Equivalent experience with major ITSM platforms such as Jira Service Management, Ivanti, or Cherwell is also acceptable.
• Proven ability to independently define and design ITSM processes, including incident, problem, and change management, service catalogs, and SLA structures.
• Confidence in providing high-level professional guidance and making architectural decisions.
• Hands-on technical expertise in scripting, API and integration development, and data migration.
• Professional working proficiency in written and spoken English and German.
Please submit your application before 15th September.
Why we think you will love working here:
With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!
Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.
Skills Required
- Senior-level or architect-level experience in ITSM platform development
- Experience with HaloITSM or ServiceNow
- Equivalent experience with Jira Service Management, Ivanti, or Cherwell
- Ability to independently define and design ITSM processes, including incident, problem, and change management
- Experience designing service catalogs and SLA structures
- Ability to provide high-level professional guidance and make architectural decisions
- Hands-on expertise in scripting, API and integration development, and data migration
- Professional written and spoken English proficiency
- Professional written and spoken German proficiency
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The Company
What We Do
With 25 years of experience serving more than 250 international clients, we are a one-stop shop for IT services and digitizing business needs. Powered by more than 500 specialists in Central and Eastern Europe, we have the expertise to close the gap between technology and your business growth
