Senior IT Telecom Analyst

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Job Summary

This family of positions provide enterprise level architecture, design and support of Telecommunications Services needed to support infrastructure and business applications. These services include, but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio and a variety of other hardware and software solutions. Positions also integrate applications to enable usage, support, and monitoring of these various hardware technologies. Positions develop and maintain routine work procedures and define standard designs, installation, support and upgrade methodologies. Responsibilities may include evaluation, acquisition, design, installation, integration testing, upgrading components, operational support and performance monitoring.
Telecommunications roles which fall under this job family include: Implementation Coordinator, Project Coordinator, Data/Voice/Transport/Radio Design & Support, Operations Support, Carrier/Wireless Provisioning & Billing, Training & SharePoint Support, Process/Metrics & ITSM Tools Support.
Senior IT Telecom Analyst represents a level at which career may stabilize for many years.

Responsibilities

• Provides engineering/technical expertise and guidance in the identification, analysis and resolution of problems of increasing scope and complexity.

• Contributes to team decision-making in the accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities; deals with changing priorities and differing situations and makes decision that may affect the work of the team.

• Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches related to well-defined problems and analysis of increasing scope and complexity.

• Conducts engineering and related studies; completes routine projects with minimal oversight with increasing ability to independently manage project schedules and interfaces; increasingly competent to design, operate and maintain systems with moderate impact on existing systems.

• Possesses and applies the fundamental concepts, practices and procedures; proficient in technical and analytical competencies.

• Provide leadership and direction for the monitoring of system performance for normal operations and identification of problem areas; load efficiency, interface operability, and service availability. Design and implement metrics and reports to effectively monitor systems. Recommend and design solution to resolve issues.

• Develops positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files.

• Supports the company's goals and represents the company positively and professionally.

• Manages personal self-development and maintains current knowledge of the industry to leverage more effective or emerging technologies. Provides mentoring and training to junior staff.

Basic/Required Qualifications

• Associates degree

• Minimum 5 years related work experience

• In lieu of Associates degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience

Desired Qualifications

• Previous Duke Experience

• One year experience with Microsoft (MS) Windows Operating Systems and MS Office.

• Ability to work self directed and be a team player.

• Ability to resolve complex issues that require significant freedom of action and sound judgment with little management oversight.

• Experience with position specific technical Software and Hardware. Computer skills, including general usage and support. Ability to research independently, multi-task, and meet deadlines under tight timeframes.

• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. Demonstrated ability to build working relationships with different levels within the organization. Ability to work effectively in a work plan driven/team environment.

• Good written and oral communication skills.

• Develops and applies telecom technologies for the business.

• Superior working knowledge of the telecommunications systems, associated safety policies, practices, work procedures and regulatory requirements.

• Superior inter-personal skills (listening, conflict management, approachability, negotiations) with ability and willingness to share information and transfer knowledge to others.

• Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and senior management.

Working Conditions

• Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility. Reliable, consistent transportation is required to ensure timely arrival at the applicable facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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