Senior IT Systems Engineer

About GeoComply

We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.

Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.

At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.

The Role

We seek a proactive and experienced Senior IT Systems Engineer to join our global IT team.

You will focus on improving performance, scalability, efficiency, and security. You'll analyze complex business requirements and translate them into robust IT solutions. Collaborate with cross-functional teams, bring innovative ideas, and stay at the forefront of IT advancements.

Join us and make a tangible impact on our organization's success.

Key Responsibilities

• Manage and scale IT infrastructure, including servers, storage, networking, and cloud-based services, to ensure high availability and security of systems and services. Monitor system performance and capacity, and proactively identify and address potential issues.
• Resolve escalated support tickets and respond to IT incidents timely and efficient. Diagnose and troubleshoot technical problems, and provide solutions to restore services quickly. Maintain a high level of customer satisfaction by providing excellent support.
• Collaborate with vendors and consultants to provide technical design, implementation, and communication plans for IT projects. Ensure that projects are delivered successfully by managing project timelines, resources, and budgets.
• Automate IT processes using scripting, workflows, and integrations. Increase system integrations to improve efficiency and scalability. Streamline IT operations and reduce manual tasks.
• Monitor and administer firewalls, routers, switches, and AV equipment in the local office to ensure network security and availability. Manage IP address assignments, DNS settings, and network configurations.
• Manage hardware and software asset inventories, including tracking asset lifecycles, maintenance contracts, and warranty information. Streamline the procurement process by working with vendors to obtain the best possible prices and terms.
• Train IT support engineers on the right procedures for rolling out projects across different departments. Ensure that projects are implemented consistently and effectively.
• Keep up to date with technology trends and research. Evaluate and recommend new technologies and processes to enable continuing innovation of the broad IT infrastructure.
• Perform any other duties aligned with the requirements of the position, such as providing technical support to users, managing IT budgets, and participating in IT projects.

Who You Are

• Post-secondary education in information systems or an equivalent combination of education, training, and relevant experience. Candidates should possess a deep understanding of information systems, including network architecture, database management, and systems analysis and design.
• 3+ years of experience configuring and troubleshooting network devices and services, including DNS, DHCP, subnets, Wi-Fi, and VPN. Candidates should have a strong understanding of IP addressing, routing protocols, and network security.
• 5+ years of experience working in a cloud-first organization, including familiarity with Okta, Google Workspace, Entra ID (AzureAD), Kandji, Intune, Zscaler, Slack, JSM, and 1Password. Candidates should have experience with cloud-based identity management, authentication, and access control solutions.
• Knowledge of Industrial Cybersecurity best practices and Cybersecurity principles. Candidates should be familiar with common cybersecurity threats and vulnerabilities, as well as best practices for protecting industrial systems from cyberattacks.
• Experience in providing technical leadership and guidance to other IT engineers.
• Excellent priority and time management skills to perform various concurrent tasks with minimal direction. Candidates should be able to manage their time effectively, prioritize tasks, and meet deadlines.
• Customer service-focused, excellent communication skills, and strong analytical problem-solving abilities. Candidates should have a customer-centric approach, be able to communicate effectively with technical and non-technical audiences, and have strong problem-solving skills.

Bonus Points

• IT Certifications (MCSE, CCNA, ITIL, OKTA, Azure) 
• Familiar with SIEM, Crowdstrike, and Zscaler 
• Experience with AWS EC2, S3, Lambda, SNS, and SQS

Apply Now!

Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!

Commitment to Diversity and Equity.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.

Search Firm Representatives Please Read Carefully

We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.

Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.

To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.

Here’s why we think you’d love working with us.

We’re working towards something big

We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.

Our values aren’t just a buzzword

Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.

Diversity, equity, and inclusion are at the core of who we are

In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.

Learning is at the heart of our employee experience

At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.

We believe in being a force for good

We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.

We care about our team

Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.

We value in-person collaboration

GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.

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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.