Tri-City Group is currently looking for a proactive Senior IT Systems Engineer to fill an immediate opening within the IT Managed Service team in Davenport, IA. This role involves managing, maintaining, and troubleshooting IT systems for multiple clients. They act as technical experts, resolving complex issues, leading upgrades and design projects, implementing solutions, and ensuring the optimal performance and uptime of client infrastructure.
Key Responsibilities:
- Install, configure, and maintain Windows Servers, Microsoft 365, virtualization (VMware/Hyper-V), and cloud solutions.
- Maintain and troubleshoot networking devices such as firewalls, routers, switches, VLANs, and VPNs.
- Plan and carry out IT infrastructure projects, including system migrations, upgrades, and security enhancements.
- Offer Tier 2/3 technical support for desktops, servers, networking, and cloud environments.
- Diagnose and resolve complex IT issues across different client environments.
- Manage schedules and prioritize multiple support requests and project tasks.
- Keep projects on track by coordinating with clients, vendors, and internal teams.
- Apply best practices for backup, disaster recovery, and cybersecurity.
- Work directly with clients to offer technical guidance and strategic suggestions.
- Document configurations, troubleshooting steps, and client environments for future reference.
Required Skills, Knowledge, and Abilities:
- Experience: 4+ years in IT support, system administration, or a similar role (preferably in an MSP or multi-client environment)
- Technical Skills: Strong knowledge of Windows Server, networking, Microsoft 365, Active Directory, DNS, DHCP, firewalls, Fortinet, and SonicWall are preferred, and cloud technologies
- Project Execution: Ability to plan, prioritize, and complete projects efficiently while balancing support tasks
- Multi-Tasking & Organization: Capable of managing multiple client environments, tickets, and deadlines
- Security Awareness: Understanding of cybersecurity best practices, compliance requirements, and security tools
- Certifications (Preferred but Not Required): Microsoft (MCP, MCSA, MS-900, AZ-900), CompTIA Network+/Security+, Cisco CCNA, or similar
- Excellent Communication Skills: Ability to explain technical issues to both technical and non-technical users
All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.
Skills Required
- 4+ years in IT support or system administration
- Experience in an MSP or multi-client environment
- Windows Server administration
- Microsoft 365 administration
- Virtualization (VMware or Hyper-V)
- Networking: firewalls, routers, switches, VLANs, VPNs
- Active Directory, DNS, DHCP management
- Experience with Fortinet appliances
- Experience with SonicWall appliances
- Cloud technologies and cloud solution management
- Backup, disaster recovery, and cybersecurity best practices
- Ability to plan and execute IT infrastructure projects (migrations/upgrades)
- Relevant certifications (MCP, MCSA, AZ-900, CompTIA Network+/Security+, CCNA)
- Strong written and verbal communication skills for technical and non-technical audiences
What We Do
Tri City Group of Companies is a privately owned group of mortgage trusts and land development companies based in Canada. With over 60 years of experience, they employ a capital-preservation investment philosophy to provide alternative investment products with higher yields and custom lending solutions for residential and commercial borrowers, focusing on preserving and growing capital through private mortgage lending and real estate development.
