Senior IT Systems Administrator

Who We Are:

Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital Therapeutics™, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click’s treatments are defined by a commitment to applying technical and scientific rigor and patient-centric design to the development process. This results in uniquely engaging experiences that achieve compelling clinical outcomes for patients seeking new treatment options. Click Therapeutics continuously expands and refines its platform with novel cognitive, behavioral and neuromodulatory mechanisms of action and advanced data-driven tools such as artificial intelligence and machine learning. The digital therapeutics under development on Click’s platform address diverse areas of therapeutic need, including indications in psychiatry, neurology, oncology, immunology, and cardiometabolic diseases. Consistently named a best place to work, Click fosters an inclusive, diverse workforce of innovators, clinicians, scientists, researchers, designers, technologists, engineers and more, united in a common mission to provide patients everywhere access to safe and effective prescription digital therapeutics. For more information, visit www.clicktherapeutics.com and connect with us on LinkedIn. 

About the Role:

We are currently seeking a highly motivated and experienced Senior or Staff IT Systems Administrator to join our growing team. In this role, you will be a key player in maintaining the stability and security of our IT infrastructure, providing top-notch technical support to our colleagues, and actively contributing to the improvement of our IT processes. This position offers the opportunity to make a real impact on the organization and contribute to a dynamic and collaborative work environment. 

• White-glove concierge customer service for all staff; to include C Suite and VP’s.
• Manage and deploy Macs and PCs with automation processes.
• Off-boarding/on-boarding of all personnel.
• SaaS administration (Permissions/provisioning for OKTA, GSuite, etc.)
• Remote/on-site support for all personnel.
• Educate users to efficiently use a cloud-forward environment.
• Maintain and organize physical inventory.
• Lead coworkers in best practices.
• IT ticket management via ServiceNow.
• Evaluate and recommend useful technologies and workflows.
• Basic network management (firewalls, switches, wireless.)
• Maintain all phones, printers, laptops, monitors and peripherals.
• Clearly document and communicate all methodologies.
• Ensure the security and inventory of our corporate SaaS and internal assets.
• Maintain internal tools and integrations.

Qualifications:

• 5-8+ years in an IT desktop, support, administrator or similar role.
• Excellent verbal and interpersonal skills.
• Deep Mac and Windows troubleshooting knowledge.
• Scripting for both macOS/Windows necessary.
• Excellent remote troubleshooting manner.
• Ability to effectively balance user support with long-term projects.
• Cognizant of IT security best practices.
• Competent hardware diagnosis, upgrade, and repair abilities.
• Networking operational experience. 
• Windows & macOS MDM operational experience is a must; Kandji/VMware WorkspaceONE administration.
• ITSM ticketing system operational experience is a must; ServiceNow administration.
• VPN client administration is a must; CATO administration.
• Saas operational experience is a must; OKTA, GSuite, O365.

Preferred Qualifications:

• Microsoft/Apple certifications.
• Ubiquiti administration.

Compensation:

Benefits:

The role includes great benefits and is an excellent wealth-building opportunity at a fast-growing pre-IPO company in a nascent and extremely exciting space. 

Competitive Salary with Annual Review | Cash Bonus | Stock Options | 5% 401(k) matching | Medical | Dental | Vision | Life Insurance | Voluntary Benefits | Unlimited PTO | Uber One | Nectar Rewards | One Medical | Fertility Support | Fitness Reimbursement | Bike Membership | Professional Development Stipend | Lunch Stipends | Parent Benefits | LinkedIn Learning | Gemini Enterprise Stack | Industrious Workspaces | Commuter Subsidies | Flexible Work Arrangement | Choice of Mac or Windows | Sponsored Company Events | Office Snacks and Beverages | Much More…

Equal Employment Opportunity:

Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.

Recruitment Phishing Scams:

Fake job advertisements and offers are increasingly appearing on the internet. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond and report it to the Federal Trade Commission and the FBI at https://www.ic3.gov/Home/ComplaintChoice.You can also contact our team at [email protected] to report details of your experience.

Please be mindful of the following:

• Click Therapeutics will only reach out to you through an “@clicktherapeutics.com” email address.

• Other than your email address or telephone number, which you may provide via a job application portal, Click Therapeutics will never ask you to provide personally identifiable information about yourself (such as a Social Security Number or Driver’s License Number) via a messaging application (like that used on the LinkedIn platform or Microsoft Teams).

• Click Therapeutics will conduct interviews face-to-face over Zoom.

• All job postings will be listed on the Click Therapeutics official career page. If someone contacts you about a job or position that is not listed on the official career page, please contact the Click Therapeutics recruitment team at the contact information below.

If you have any questions regarding the validity of a recruitment inquiry or an interview, please contact the Click’s recruitment team at [email protected] to confirm before proceeding.