Job Title: Senior IT Support Specialist
Job Purpose: To support employees of GGH using computers and the software necessary to perform their daily duties as well as maintain the IT infrastructure of GGH entity to ensure optimal performance, security, and reliability of GGH IT infrastructure, minimize downtime, and support seamless day-to-day operations for all employees.
Duties and Tasks
Demonstrate expertise in standard IT processes and procedures, along with a thorough understanding of how various IT infrastructure element's function and interact. Provide constructive feedback on current processes and offer insightful recommendations for their improvement.
Enhance the technology experience by demonstrating users how to maximize productivity and efficiency through optimal technology usage.
Train IT staff on effective troubleshooting and problem diagnosis.
Lead corporate technology initiatives, oversee implementations of new technologies, and prepare teams for their use. Provide ongoing support throughout the technology lifecycle.
Participate in investment projects, support annual budget planning, and monitoring actual expenditures.
Project manage retrofits for equipment such as PCs, monitors, RF scanners, kiosks, printers, UPS's, AV, etc. Participation in investment projects. Deliver high-quality onsite and remote support to end users, including senior executives.
Diagnose and resolve technical issues involving PCs, servers, mobile devices, printers, networks, video conferencing, WMS devices, CCTV cameras, time and attendance and access control systems efficiently and with minimal user disruption.
Configuration, installation, testing, patching of the above-mentioned hardware and related software.
Oversee the local IT infrastructure and take immediate action to resolve any outages that occur as quickly as possible.
Efficiently coordinate support and problem resolution with remote IT teams or vendors.
Develop a knowledge base of resolved issues to assist in future problem-solving.
Track and maintain hardware/software inventory and update IT documentation to ensure accuracy and accessibility.
Provide proactive maintenance, monitoring systems to prevent potential issues. Also, give recommendations for repairing, upgrading, decommissioning, and purchasing IT hardware and software.
Manage your time effectively to complete tasks efficiently, prioritize correctly, and maintain the required level of quality, all in alignment with the objectives set by your supervisor.
Execute additional tasks as assigned by superiors to support GGH objectives, maintain operational continuity, and contribute to the overall effectiveness of the organization.
Required Qualifications:
Bachelor/Master Degree (desirable) - BSc or MSc degree in IT, electronics, electrical engineering, or automation
Work Experience: 12-15 years of hands-on experience
Skills & Knowledge desired:
- Strong communication skills
- Excellent organization of own work
- Proactive approach, ability to work on own initiative
- Self-reliance
- Commitment and creativity
- Problem solving & troubleshooting skills
- Knowledge of Information Technologies (fundamental concepts, systems, platforms, tools, and technologies, hardware, software, and services), the widespread application of IT in manufacturing industry, and the common roles of IT professionals. Understand concepts of server, desktop, application, and virtualization.
- Understand the purpose and function of fundamental communication system hardware, including end user devices, switches, routers, cabling, wireless access points. Advance knowledge of Windows 10/11. Experience with ITSM systems.
- Familiarity with enterprise imaging and updating tools. TCP/IP network understand. Familiarity with ITIL
Additional local requirements:
Job Location- Unnao, UP
Plese Note- Role will be deputed in Aurangabad/Nuh for the first year & then will eventually move to Unnao once the plant is setup.
If you are a current CANPACK employee, please apply through your Workday account.
CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
Skills Required
- Bachelor's or master's degree in IT, electronics, electrical engineering, or automation
- 12–15 years of hands-on IT experience
- Strong communication skills
- Organization, self-reliance, proactive initiative, commitment, and creativity
- Problem-solving and troubleshooting skills
- Knowledge of IT infrastructure, systems, platforms, hardware, software, services, servers, desktops, applications, and virtualization
- Knowledge of communication hardware including end-user devices, switches, routers, cabling, and wireless access points
- Advanced knowledge of Windows 10/11
- Experience with ITSM systems
- Understanding of TCP/IP networking
- Familiarity with enterprise imaging and updating tools
- Familiarity with ITIL
- Ability to work in Unnao, Uttar Pradesh, with initial deputation to Aurangabad or Nuh
What We Do
We’re CANPACK Group – 8,000 people around the world, with a common goal to push the boundaries of packaging and help our customers dream and deliver on a global scale. Our company began in Poland over 30 years ago, and since then we’ve grown into a leading global manufacturer of beverage packaging. Every day, we produce millions of beverage cans, food tins, glass bottles and metal closures at our production sites located on five continents. We create impactful, sustainable solutions that do more – for brands, for businesses, for people and the planet. We achieve this through empowering every employee to make their mark by sharing ideas and solving problems together. Join us and be part of a collaborative culture that cares about its employees and respects the world around it. Join us and help us Create That Feeling.
