Job Responsibilities
- Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
- Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
- Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
- Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
- Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
- Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Experience & Education
- Bachelor’s in Computer Science, Information Technology, or a related field
- 3+ years of experience in an IT support role
Qualifications
- Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
- Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
- Experience with or strong working knowledge of a major MDM platform.
- Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
- Ability to prioritize and manage multiple projects in a rapidly changing work environment.
- Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
Nice to Haves
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
- Kandji / Iru / MS Intune experience
- Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations
Atom Computing provides a wide variety of perks and benefits, including fully paid medical, dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance. We also offer drinks, snacks, and catered team lunches in our offices, every day!
The base salary range for this position is between $80,000 - $110,000 annually, commensurate with experience. In addition to salary, we offer a bonus plan and incentive stock options for equity in the company.
Skills Required
- Bachelor's in Computer Science, Information Technology, or related field
- 3+ years of experience in an IT support role
- Experience with Ubuntu, Windows, and MacOS endpoints
- Hands-on experience with Okta (user lifecycle management, app integrations)
- Google Workspace administration (GSuite)
- Experience with SaaS and cloud services (MS365, Asana, Slack, AWS, Azure)
- Experience with or strong working knowledge of a major MDM platform
- Strong service orientation, communication skills, responsiveness, and attention-to-detail
- Ability to prioritize and manage multiple projects in a rapidly changing environment
- Reputation for creative problem-solving and reliability
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows
- Experience with Kandji, Iru, or MS Intune
- Experience supporting highly technical teams (quantum engineers, hardware researchers)
Atom Computing Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Atom Computing and has not been reviewed or approved by Atom Computing.
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Healthcare Strength — Healthcare benefits include fully paid medical, dental, and vision coverage for employees and dependents, plus life and disability protection. This is presented as a significant strength of the total rewards package.
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Leave & Time Off Breadth — Unlimited paid time off is offered and highlighted in company materials and postings. This policy is intended to support work-life balance.
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Retirement Support — A 401(k) company match is offered to support retirement planning. This adds meaningful long-term value alongside salary and health benefits.
Atom Computing Insights
What We Do
Scientific and technological breakthroughs take years of tireless work, fighting for resources and pushing for acceptance of new ideas. What keeps researchers and engineers plodding on to the next big discovery? It’s an obsession. A life’s calling. At Atom Computing, we’re our customers’ biggest fans on the journey of discovery. That’s why we’re obsessed with creating the world’s most scalable and reliable quantum computers—giving them the power to develop breakthroughs that change the world.
