Senior IT Support (Jira) - Mobility (ID: 2319)

Sorry, this job was removed at 03:34 p.m. (CST) on Thursday, Jan 02, 2025
Be an Early Applicant
12 Locations
Remote
Information Technology • Software
The Role

Truelogic is a leading provider of nearshore staff augmentation services, located in New York. Our team of 500 tech talents is driving digital disruption from Latin America to the top projects in U.S. companies. Truelogic has been helping companies of all sizes to achieve their digital transformation goals.

Would you like to make innovation happen? Have you ever dreamed of building Products that impact millions of users? Nice! Then we have a seat for you on our team!

 What are you going to do?

You will be able to work in a forward-thinking, growth-oriented environment at an American multinational transportation company that offers passenger transportation, courier, food delivery, and cargo services. It is headquartered in San Francisco, California, and operates in approximately 70 countries and 10,500 cities worldwide.

Occupying a unique position in the market, the Jira Business Analyst will act as a liaison between business stakeholders and Jira developers, translating business needs into technical solutions. The ideal candidate will be detail-oriented and have strong interpersonal skills to manage stakeholder relationships effectively. This role is critical to project success, from gathering requirements to ensuring seamless delivery.

  • Lead assertively to meet business requirements, focusing on security and user experience. Facilitate effective communication and regular updates to ensure alignment throughout project phases.
  • Develop and maintain clear, structured documentation of business processes and workflows. Accurately translate business needs into technical specifications and collaborate with technical leads on solution design.
  • Test Jira projects and workflows to meet business requirements. Identify areas for optimization and implement solutions to enhance productivity.
  • Proactively address issues related to Jira setups to minimize disruptions. Share and implement best practices for optimal Jira performance and user experience.
  • Self-starter who can manage multiple projects simultaneously while engaging stakeholders. Capable of providing demos and training on tool functionalities and consulting on project/program management best practices.

What will help you succeed

  • 5+ years as an IT Support with proven documentation skills in a tech-related industry.
  • Hands-on experience configuring and managing Jira projects, workflows, and related tools.
  • Ability to test and validate Jira configurations, ensuring alignment with business requirements and identifying optimization opportunities.
  • Proactively diagnosing and resolving issues with Jira setups to minimize disruptions.
  • Familiarity with best practices for Jira performance, user experience, and productivity enhancements.
  • Ability to engage assertively with stakeholders, communicate clearly, and drive projects focusing on security and user experience.
The Company
266 Employees
Remote Workplace
Year Founded: 2003

What We Do

Truelogic Software is a Nearshore tech firm specializing in Staff Augmentation Services and Innovation Projects. We build innovative digital products by extending the engineering teams of US companies with our elite group of 500 Latin American highly experienced tech talent. Our SERVICES Staff Augmentation Services Dedicated Agile Teams Innovation Projects Our EXPERTISE Mobile & Web Development Data Engineering DevOps QA Automation & Testing UX/UI Designing Project Management Email us [email protected]

Similar Jobs

Luxury Presence Logo Luxury Presence

Mobile SDET (React Native) - LATAM (Remote)

Marketing Tech • Real Estate • Software • PropTech • SEO
Remote
12 Locations
417 Employees

Pfizer Logo Pfizer

Sr. Associate, Business Analyst

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Remote
12 Locations
121990 Employees

Mondelēz International Logo Mondelēz International

Sales Representative TT

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote
Chile
90000 Employees

Mondelēz International Logo Mondelēz International

Sales Representative TT

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote
Hybrid
Santiago, Región Metropolitana de Santiago, CHL
90000 Employees

Similar Companies Hiring

Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
HERE Thumbnail
Software • Logistics • Information Technology
Amsterdam, NL
9000 Employees
True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account