Own the infrastructure. Solve the hard tickets. Keep ZURU moving — from Auckland to LA.
About ZURU
ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers.
Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations.
One of the largest toy companies in the world, globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more!
For more information, visit www.zuru.com.
Position Overview
We are seeking a Senior IT Engineer to take a hands-on role in IT service delivery and infrastructure support for Auckland and regional users. This execution-focused position combines infrastructure ownership (20–30%) with hands-on L1/L2 support (70–80%), working in a shared support model alongside the Junior IT Support. You will handle tickets collaboratively rather than through a strict escalation chain, supporting end users and senior stakeholders across NZ/AU, the US, and other regions.
This role directly ensures the stability and performance of ZURU's IT infrastructure across the Auckland office and regional sites, enabling teams to work without disruption. By combining infrastructure management with responsive hands-on support, you will drive faster incident resolution, higher ticket quality, and long-term fixes that reduce recurring issues — strengthening ZURU's lean IT model by balancing proactive infrastructure improvements with day-to-day service delivery excellence.
Roles & Responsibilities
Manage and support core infrastructure including network (switches, firewalls, Wi-Fi), servers/virtual machines, and identity systems (M365, Azure AD), ensuring stability, performance, and security.
Provide hands-on L1/L2 IT support to local and remote users across NZ/AU, the US, and other regions, working collaboratively with the Junior IT Support in a shared ticket pool.
Lead L2/L3 troubleshooting and root cause analysis, taking ownership of complex issues and high-impact incidents end-to-end.
Drive service delivery improvements by identifying recurring issues, implementing long-term fixes, and improving ticket resolution speed and quality.
Coordinate with external vendors on infrastructure support, technical troubleshooting, and solution implementation.
Support both end users and senior stakeholders, balancing workload collaboratively within a lean, shared support model.
Collaborate with the ITSC (IT Service Centre) to deliver seamless support across global regions.
Skills & Experience
5+ years of experience in IT support and infrastructure management.
Strong hands-on experience with networking (switches, firewalls, Wi-Fi), Windows, M365, and Azure AD.
Proven L2/L3 troubleshooting capability with the ability to perform root cause analysis.
Experience with endpoint management and IT service delivery in a multi-site environment.
Comfortable working in a lean, hands-on team with a collaborative, ownership-driven mindset.
LIFE@ZURU
At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.
At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won't find anywhere else.
We recognise that ZURU's success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.
WHAT WE OFFER 🌱 Culture for Growth 💡 Surrounded by an A Player Team 💰 Competitive Remuneration
ZURU – Tomorrow Reimagined 🚀 ZURU.com
#LI-FR1
Skills Required
- 5+ years of experience in IT support and infrastructure management
- Hands-on experience managing networking (switches, firewalls, Wi-Fi)
- Experience managing servers and virtual machines
- Strong experience with Windows operating systems
- Experience with Microsoft 365 (M365)
- Experience with Azure AD
- Proven L2/L3 troubleshooting capability and root cause analysis
- Experience with endpoint management in a multi-site environment
- Ability to work in a lean, hands-on, collaborative team with ownership mindset
What We Do
ZURU is a disruptive and award-winning company that designs, manufactures and markets innovative toys and consumer products. Inspired by kids and imaginative play, ZURU is one of the fastest growing toy companies in the world and is known for their agility, creativity and new-age manufacturing techniques. The company that started in New Zealand now employs more than 5,000 staff across 18 offices, produces 600,000 toys a day and distributes to most major retailers in over 120 countries. ZURU has delighted millions of families all over the world with brands such as Bunch O Balloons™, X-Shot™, Rainbocorns™, Robo Alive™, Smashers™, 5 Surprise™ and Metal Machines™ as well as through partnerships with entertainment properties, including Nickelodeon, Disney, Universal Studios and DreamWorks. With a strong commitment to the community, ZURU supports Captivating International, local China orphanages and also student development programs in Asia and in New Zealand. ZURU will continue to pave new ways for kids to play and focuses on reimagining what this looks like every day.
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