Senior IT Operations Engineer

Are you a problem solver? Do you have a passion for providing superior service?

Groupon is an experienced marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun, and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

We are seeking a skilled and motivated IT Operations Engineer to join our internal IT team. The ideal candidate will be responsible for managing and supporting our Windows and Linux based internal systems, ensuring their optimal performance, security, and reliability. The day-to-day functions of this role include providing internal systems support.

You’ll spend time on the following:

• Manage and maintain Windows and Linux servers plus related infrastructure.

• Manage and maintain Active Directory.

• Develop and execute PowerShell, Bash and Python scripts for automation and system management.

• Deploy and manage infrastructure as code using Terraform.

• Utilize GitHub for version control and collaboration.

• Administer Google Workspace and OKTA for identity and access management.

• Manage device configuration and security policies using Intune.

• Oversee the deployment and management of Apple devices through Kandji.

• Manage and optimize AWS/GCP infrastructure, including networking components.

• Monitor system performance, troubleshoot issues, and implement solutions.

• Ensure compliance with security policies and best practices.

• Collaborate with other IT teams to support and improve overall infrastructure.

We’re excited about you if you have:

•    Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ Years Managing Windows Infrastructure, significant experience in overseeing Windows-based systems, including servers and networks.

• Demonstrated expertise in managing and maintaining Active Directory.

• Strong command of PowerShell, Bash or Python scripting for automation, system management, and task execution.

• Experience administering Google Workspace and OKTA for user identity and access management.

• Competence in managing device configuration and security policies using Intune, along with experience in overseeing Apple device deployment and management through Kandji.

Must-have competencies:

• Windows Server and Linux Administration: Oversee and manage Windows Server and Linux environments, ensuring their optimal performance and reliability.

• Active Directory Management: Maintain Active Directory, including user accounts, groups, and group policies, to facilitate efficient user management and resource allocation.

• Automatisation Scripting: Develop and execute PowerShell, Bash or Python scripts to automate tasks, streamline system management, and enhance operational efficiency.

• Google Workspace and OKTA Administration: Administer Google Workspace and OKTA platforms for identity and access management, ensuring secure and efficient user authentication and authorization processes.

• Intune and Kandji Management: Manage device configuration, security policies, and deployment of devices, particularly Windows and Apple devices, using Intune and Kandji to maintain uniformity and security across the infrastructure.

• Ansible Configuration Management: Utilize Ansible to automate configuration management tasks, ensuring consistency and efficiency across infrastructure components.

• Terraform for Infrastructure as Code: Implement infrastructure as code principles using Terraform to define and provision infrastructure resources programmatically, facilitating scalability and reproducibility.

• GitHub for Version Control: Utilize GitHub for version control, enabling collaborative development, code review, and tracking changes to infrastructure configurations and scripts.

We value engineers who are:
•    Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.
•    Obsessed with quality: Your production code just works & scales linearly
•    Team players. You believe that more can be achieved together. You listen to feedback and provide supportive feedback to help others grow/improve.
•    Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.
•    Pragmatic: We do things quickly to learn what our customer’s desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

Beware of Fraudulent Offers

We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website.