The Role
Senior IT Operations Engineer responsible for day-to-day IT support in the Edinburgh office, mentoring junior staff, administering identity and productivity platforms, supporting AWS infrastructure, managing SharePoint and Atlassian products, executing migrations, developing automation with PowerShell and Python, handling endpoint management across Windows and macOS, triaging tickets against SLAs, and improving IT policies, inventory, and vendor relationships.
Summary Generated by Built In
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
The Impact You'll Make:
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
- Act as a senior point of contact for IT support in the Edinburgh office, running day-to-day operations while mentoring and developing junior IT support team members
- Work within a global IT team spanning multiple time zones and offices, coordinating priorities and sharing knowledge across regions
- Provide escalation support for complex technical issues that junior team members are unable to resolve, acting as a subject-matter resource for the wider support team
- Administer and support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
- Support and maintain AWS-based infrastructure and cloud services in collaboration with wider IT and engineering teams
- Manage SharePoint sites, permissions, and content structure, supporting collaboration and document management needs across the business
- Plan and execute on-premises to cloud and cloud to cloud migration projects, including scoping, testing, and post-migration support
- Administer and support Atlassian products (e.g. Jira, Confluence), including user access, workflows, and integrations
- Design, build, and maintain automation scripts and tools (primarily PowerShell and Python) to streamline IT operations, reduce manual effort, and improve reliability across systems such as Microsoft 365, Entra ID, Google Workspace, and JumpCloud
- Embrace and champion AI as an integral part of the business, adopting AI-powered tools and workflows to enhance IT operations, automation, and service delivery
- Manage all endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
- Create and manage user accounts, groups, and access rights across cloud and on-premises systems, ensuring least-privilege and compliance best practice
- Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
- Own and triage requests through the IT ticketing system, ensuring SLAs and KPIs are met and coaching junior staff on ticket handling standards
- Design, document, and continuously improve IT policies, procedures, and processes across systems and teams
- Research, evaluate, and pilot new products, services, and automation opportunities for deployment across the business
- Contribute to inventory management, budget tracking, and vendor relationships
- 4+ years' experience in an IT support or systems administration role, including experience supporting more junior colleagues
- Demonstrated experience managing, configuring, and troubleshooting Windows and macOS environments at scale
- Hands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)
- Strong scripting and automation skills, with hands-on experience writing and maintaining PowerShell and Python scripts to automate IT administration tasks
- Working knowledge of AWS services and cloud infrastructure concepts
- Experience with Google Workspace administration
- Experience with JumpCloud or a comparable cloud directory / MDM platform
- Experience administering SharePoint, including site structure, permissions, and governance
- Experience with, or strong working knowledge of, on-premises to cloud migration projects
- Familiarity administering Atlassian products such as Jira and Confluence
- Experience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation management
- Knowledge of IT security tools and practices such as firewalls, EDR, and MDM
- Proven ability to mentor and support the development of junior team members
- Strong experience working with remote and international teams
- Excellent written and spoken communication skills in English
- Ability to multitask and prioritise in a fast-moving, dynamic environment
- A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
- Flexible Working (Hybrid)
- 27 days annual leave plus bank holidays
- Private Medical Health Insurance
- Pensions Scheme & Life Insurance
- Budget for professional development costs
- Season Ticket Loan Scheme
- Cycle to work scheme
- Give as you earn
- Eye test & occupational glasses reimbursement
- Classpass
- Nursery Scheme
- Employee Assistance Programme
- Professional development opportunities within our Learning & Development programs
- All of these benefits/perks are effective on the date of hire
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
Skills Required
- 4+ years' experience in IT support or systems administration, including supporting junior colleagues
- Experience managing, configuring, and troubleshooting Windows environments at scale
- Experience managing, configuring, and troubleshooting macOS environments at scale
- Hands-on experience administering Microsoft Entra ID and Microsoft 365
- Strong scripting and automation skills with PowerShell
- Strong scripting and automation skills with Python
- Working knowledge of AWS services and cloud infrastructure concepts
- Experience with Google Workspace administration
- Experience with JumpCloud or comparable cloud directory/MDM platform
- Experience administering SharePoint, including site structure, permissions, and governance
- Experience with on-premises to cloud migration projects
- Familiarity administering Atlassian products such as Jira and Confluence
- Experience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation
- Knowledge of IT security tools and practices such as firewalls, EDR, and MDM
- Proven ability to mentor and support the development of junior team members
- Experience working with remote and international teams
- Excellent written and spoken communication skills in English
- Ability to multitask and prioritise in a fast-moving, dynamic environment
- Service-oriented team player with desire to learn and adapt to new technologies
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The Company
What We Do
Innovid powers connected TV (CTV) advertising streaming, personalization, and measurement for the world’s largest brands. Through a global infrastructure that enables data-driven personalization, real-time decisioning, scaled ad serving, and accredited measurement, Innovid offers its clients and partners streamlined solutions that optimize the value of advertising investments across screens and devices. Innovid is an independent platform that leads the market in CTV innovation, powered proprietary technology and exclusive partnerships designed to fuel the future of TV advertising. NYSE: CTV Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific.
Why Work With Us
Our family-centric, generous, daring, and unbeatable team is the key to our continued success in our quest to change how audiences experience advertising. We are people first, united through the knowledge, care, passion, and generosity we all share. We are unbeatable with a powerful positive spirit that embraces challenges and change. Join us!
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