Location: Las Vegas, NV
Duration: 6 Month Contract
Experience: 6–9 Years
We are seeking a Senior IT Operations Analyst to provide advanced systems and application support within a hybrid enterprise environment. This role will focus on Tier 3 troubleshooting, incident ownership, vendor coordination, and supporting system upgrades and improvements across on-prem and cloud platforms.
Key Responsibilities
• Lead complex incident resolution and escalation efforts across applications, systems, and infrastructure
• Perform advanced troubleshooting in Windows Server environments and backend systems
• Support and lead system and application upgrades, patches, and change activities
• Analyze logs and data, including basic SQL queries, to support root cause analysis
• Coordinate with vendor partners and internal IT teams to drive timely resolution of issues
• Maintain ownership of high-priority incidents including communication and post-incident reviews
• Develop and maintain runbooks and operational documentation
• Provide guidance to junior analysts when needed
Required Qualifications
• 4–5+ years of experience in IT Operations, Systems Support, or Tier 3 Application Support
• Strong Windows Server troubleshooting experience
• Working knowledge of SQL for troubleshooting and data validation
• Experience managing escalations and leading incident resolution efforts
• Familiarity with ITSM platforms (ServiceNow or similar)
• Strong communication and stakeholder coordination skills
Preferred Qualifications
• Experience supporting hybrid environments (on-prem + cloud)
• Experience coordinating with vendors or MSP partners
• Experience supporting upgrades, migrations, or modernization initiatives
• Background in distributed or multi-site environments (hospitality, retail, gaming, etc.)
Skills Required
- 4-5+ years of experience in IT Operations, Systems Support, or Tier 3 Application Support
- Strong Windows Server troubleshooting experience
- Working knowledge of SQL for troubleshooting and data validation
- Experience managing escalations and leading incident resolution efforts
- Familiarity with ITSM platforms (ServiceNow or similar)
- Strong communication and stakeholder coordination skills
What We Do
CrackaJack Digital Solutions is an IT company in business since 2016 with offices in Portland, Oregon and Pune, India. We primarily serve small to mid-sized businesses across the United States to unleash the power of digital transformation. We specialize in several areas of technology with a particular focus on managed IT services, remote infrastructure, recruiting & staffing technical talent, and website development & maintenance. We pride ourselves on providing practical and effective technology solutions ranging in scope and size. Our MISSION Inspire and transform businesses through digital innovations to accelerate long-term sustainable revenue growth. Our VISION The Pacific Northwest’s most successful and impactful digital IT transformation service provider. Our PURPOSE Listen & seek to understand Lead with data & insights Leverage expertise
.png){kind=logo}
