Senior IT Change Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Change Governance, Enterprise Change Management (ECM), Standard Operating Procedure (SOP) Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

The Senior IT Change Manager is responsible for leading and facilitating enterprise‑wide IT Change Management (ChM) for the User-facing and Datacenter Services (UDS) program. This position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high-level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle and facilitating various internal (UDS) and external (Government led) change meetings.

The Change Manager also collaborates closely with Engineering, Desktop Services,  Project Management, Program Management, and Government Technical Leads to support change governance, and configuration integrity across the UDS enterprise.

The Change Manager ensures that UDS’s rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC’s Zero‑Trust, cloud‑native, and modernization goals. The work directly enables mission continuity, security, and performance for thousands of Airmen across AETC training environments

Key Responsibilities

Internal and External Change Review Board Leadership

• Review, validate, process and present change requests for coordination and approval.
• Lead, plan, and facilitate the Internal (UDS) Change Review Board cadence, supporting multiple weekly internal (UDS) Change Review Board proceedings; prepare agendas, minutes, and action items.
• Lead, plan, and Brief enterprise level  changes at  External Change Review Boards , supporting multiple weekly external (Government-facing) Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates.
• Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards.

Enterprise Change Management

• Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge.
• Hold enterprise-wide training sessions to ensure adherence to the established practices and procedures.

Documentation & Artifact Management

• Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the UDS Program.
• Support creation and maintenance of reporting and dashboarding tools (Service + CHG tracking).
• Maintain version control, document lineage, and traceability for all Change Management artifacts.

Governance, Change Management & Compliance

• Ensure all changes adhere to Government‑established processes and NGA change policies.
• Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics.
• Track and report ChM‑related risks, discrepancies, incomplete artifacts, or baseline drift.
• Ensure that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities.
• Ensure that all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholders.

Collaboration & Program Support

• Work closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders.
• Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings.
• Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams.
• Ability to maintain a TS/SCI clearance

Required Qualifications

• Bachelor’s degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience).
• 5 years of experience in IT Change Management.
• Experience facilitating Change Review  Boards or similar structured change processes in a DoW or large enterprise environment.
• Skilled in maintaining plans, processes and procedures and technical documentation in an enterprise environment.
• Familiarity with change documentation requirements. (risk assessments, redundancy, workarounds, backout or rollback plans)
• Strong organizational, communication, and analytical skills.
• U.S. citizen with ability to maintain a Top Secret SCI clearance with a CI Poly.

Preferred Qualifications

• Experience supporting IC, DoW or secure enterprise environments.
• Familiarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM tools.
• Knowledge of enterprise datacenter and networking components (VMs, Severs, routers, switches, APs, controllers) preferred.
• Experience with SAFe practices, Jira/Confluence, and ServiceNow in DoW environments.
• Certifications such as ITIL, CMII, or similar ChM‑focused credentials are a plus.

Location: : Customer Site  
US Citizenship Required 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues that share your desire to drive operations forward.

#RoverGSS

The likely salary range for this position is $124,093 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans