Senior IT Business Systems Analyst - Computing Services

This position will work closely with business partners, colleagues, and cross-functional teams to understand business processes, workflows, and their relationships to current and future software solutions, with an emphasis on continuous improvement. The role will elicit, document, and validate business requirements; develop system and solution documentation; and collaborate with team members to implement and manage software solutions. The individual will also lead testing and validation activities and use data analysis, querying, and reporting tools to troubleshoot issues, validate solutions, and support business decision-making.

Your core responsibilities will include:

• Elicit, analyze, and document complex business and system requirements, facilitating discussions with diverse stakeholders and translating business needs into epics, features, user stories, and acceptance criteria. Maintain requirements traceability throughout the software development lifecycle.

• Analyze business processes and design system solutions that improve operational effectiveness and align with application, data, integration, and enterprise standards; document solutions, processes, and decisions.

• Perform technical analysis and validation of application solutions, including data and integration analysis, technical testing, troubleshooting, and coordination with developers, vendors, and technical teams.

• Develop and lead system and functional testing, including test planning and scripts, test execution, tester coordination, defect triage, results documentation, and business signoff.

• Develop SQL queries, reports, and data analyses to support system validation, troubleshooting, operational needs, and business decision-making.

• Manage intake and analysis of application requests across the systems portfolio, including clarifying needs, assessing priorities and dependencies, estimating level of effort, and supporting work planning.

• Develop and maintain functional knowledge of research administration business processes and systems to support implementation, enhancement, and ongoing operations.

• Develop expertise across the RAS application portfolio, including the Huron Research Suite, Inteum Minuet and related applications, including our supported systems’ integrations with financial, HR, identity, reporting, and other enterprise systems.

• Other duties as assigned.

Type of Required Experience:

Demonstrated experience as a business or systems analyst supporting complex enterprise applications, including requirements elicitation and documentation, business process analysis, solution design, testing, and implementation. Experience leading or coordinating system testing activities, including development of test strategies and plans, test case management, defect triage, and coordination of functional and technical participants. Demonstrated ability to work collaboratively with business stakeholders and technical teams to translate business needs into actionable system requirements and resolve complex functional, data, and integration issues.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Associate's Degree

• Bachelor's Degree - Preferred

Physical and Mental Requirements:

• Adaptability and openness to change as the department and organization evolves.

• Ability to work well with others and/or as part of a team.

• Ability to respond to and manage emergency situations and/or crisis.

• Ability to work with sensitive information, maintain confidentiality and use discretion.

• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.

• Ability to maintain composure when dealing with difficult situations and/or individuals. Ability to meet deadlines, work under pressure and with frequent interruptions.

• Ability to understand and follow directions.

• Ability to prioritize work and handle multiple tasks simultaneously. Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, and analyzing data and figures.

Decision Making:

• Decisions have implications on management and operations of a unit or department. Job may contribute to important strategy, operation and business decisions.

Working Conditions:

• Required to travel to and/or work at off-campus or remote locations.

• Required to work normal business hours; evening and weekend work may occasionally be required.

Accountability:

• Accountable for the successful completion of individual goals and priorities.

• Accountable for operational results of a work unit or department.

Direction:

• Establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals.

Supervision:

• Not responsible for supervising others.

Position Specific Licenses/Certifications:

(All are preferred but not required): CBAP / CCBA; PMI-PBA; PMP; Agile/Scrum; ITIL; Lean Six Sigma

Requirements:

• Successful background check

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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