Describe essential functions in job and expected output for each function.
● Provide stable IT services and local user support to ensure smooth and efficient daily operation, including network, conference systems, IT infrastructures, etc.
• IT Systems Software, Hardware & Databases
• Data & Voice Networks
• Data Processing Operations
• End User Technology & Software Support
• IT infrastructures including conference systems
● Oversee all aspects of technical support operations, ensuring the timely resolution of IT issues to maintain optimal system performance, including
• Day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
● Manage core enterprise systems: ERP (M3), upgrade, function enhancement, process standardization and data accuracy meanwhile avoiding any IT security issues
● Align IT digital solutions with global standard and local manufacturing, warehouse and sales business needs
● Develop local automation / AI solutions based on group tools to improve process efficiency and compliance
● Handle escalated incidents, collaborate with group IT teams, and implement strategies for continuous improvement.
● Ensure that local systems are maintained according to the legal, IT and security requirements.
● Planning, controlling and management of the IT budget for the area.
● Other ad hoc assigned by line manager. ●
SUPERVISION AND MANAGEMENT
List all direct reports by job title and other areas of responsibility as applicable.
Please indicate number of direct reports.
SPECIALISED OR TECHNICAL KNOWLEDGE, SKILLS AND EXPERIENCE
Describe qualifications/training and experience required for the job.
● University degree in IT or similar
● Minimum of 5 years of experience in IT support, helpdesk management, or a related field, with progressively increasing levels of responsibility and leadership.
● Strong technical background with hands-on experience in providing IT support across hardware, software, and network infrastructure.
● Broad technical knowledge and experience across a variety of IT areas, including infrastructure, development, operations, and quality assurance, corporate applications and business processes
● Bachelor degree or above, 5+ years IT project management experience in foreign manufacturing industry.
● Solid practical experience in ERP, BI and Office Automation project implementation and system optimization.
● Experienced user for Microsoft Teams (meeting) environment, especially with rich knowledge of online meeting quality improvements, conference facility management, etc.
● Familiar with manufacturing business process, including production, inventory, warehouse logistics, sales order and customer management.
● Strong cross-functional stakeholder management, vendor management and project risk control capabilities.
● Good spoken and written English
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Special conditions like significant physical demands (e.g. mobility, manual handling, personal protective equipment requirements etc). General working environment (e.g. office, production, off site etc).
Normal office environment
COMMUNICATION/INTERFACE
The external communication can be written or spoken but must be a more frequent part of the job and have a certain complexity.
● Internal:
Regular reporting and meeting with Finance Director.
Cross function communications and support.
Communication with group and intercompany colleague.
● External:
Relationships with local suppliers (telecom, infrastructures, etc.)
Regular communication to understand most up-to-date solutions in the market
OTHER
List any other key dimensions of the job.
Functional Representatives:
Working at Höganäs
We aim to offer a great and meaningful place to work where you can fulfill your potential and ambitions. We welcome all applicants and strive for diversity. We have a clear management philosophy, and just like us you believe that through collaboration and openness we develop as individuals and as a company. We see all employees, regardless of position, as leaders when we approach the challenges that the world - and we - face. Höganäs ambition is to lead the transformation to better meet the needs of tomorrow and become the preferred supplier of sustainable metal powder on a global scale – join us in our journey of sustainable change and towards net-zero climate emissions.
More about HöganäsFounded in 1797, Höganäs is the world leader in the market for powders, with an annual capacity of 500,000 tonnes. Höganäs’ vision is to drive positive change through material innovation, with the ambition of becoming the globally preferred partner for sustainable powder materials.
The company’s strength lies in its diverse backgrounds, perspectives and experiences, and Höganäs is committed to an inclusive and diverse workplace. Höganäs collaborates with customers across multiple industries to develop innovative solutions, including applications in automotive components, electric motors, brazing, surface coating, welding consumables and additive manufacturing. Operating 15 production centers worldwide and employing 2,200 people, Höganäs’ turnover for 2025 was 11,045 MSEK. Höganäs is owned by Lindéngruppen and FAM. www.hoganas.com
Interested? Apply today!
Skills Required
- University degree in IT or a similar field
- At least 5 years of experience in IT support, helpdesk management, or a related field
- Progressively increasing levels of responsibility and leadership
- Hands-on experience supporting hardware, software, and network infrastructure
- Broad knowledge of infrastructure, development, operations, quality assurance, corporate applications, and business processes
- Bachelor's degree or above
- At least 5 years of IT project management experience in a foreign manufacturing industry
- Practical experience implementing and optimizing ERP, BI, and office automation projects
- Advanced experience using Microsoft Teams meeting environments
- Knowledge of online meeting quality improvement and conference facility management
- Familiarity with manufacturing processes, including production, inventory, warehouse logistics, sales orders, and customer management
- Cross-functional stakeholder management, vendor management, and project risk control capabilities
- Good spoken and written English
Höganäs AB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Höganäs AB and has not been reviewed or approved by Höganäs AB.
-
Retirement Support — Retirement contributions are frequently described as strong, including solid employer-funded 401(k) support in some North American locations. Feedback suggests these provisions are considered among the stronger elements of the total package relative to local manufacturing markets.
-
Fair & Transparent Compensation — Pay is often characterized as competitive or good for heavy industry and local markets. Feedback suggests base rates align well with regional manufacturing norms.
-
Strong & Reliable Incentives — Double-time provisions for certain shifts are highlighted as valuable add-ons. Feedback suggests structured perks and shift incentives enhance overall compensation value.
Höganäs AB Insights
What We Do
Höganäs is the world's leading manufacturer of metal powders for powder metallurgy, providing innovative material solutions for industries such as automotive, additive manufacturing, and surface coating.
