The Role
Senior IT Account Executive responsible for growing and retaining enterprise customer relationships, identifying upsell opportunities in Microsoft technologies (Dynamics 365, M365, Azure), leading commercial conversations, championing customer needs internally, and using CRM insight to drive account plans and revenue growth.
Summary Generated by Built In
Senior Strategic IT Account ExecutiveRemote | Unlimited Holiday | Grow customer value. Strengthen partnerships. Drive revenue.
You will be responsible for building and executing strategic account plans that drive measurable customer outcomes and sustainable revenue growth for Infinity.
Success in this role requires more than strong relationships. You must be able to assess organisational priorities, uncover business change initiatives, navigate complex stakeholder groups and create momentum around opportunities that may span multiple departments, budgets and decision makers.
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
This is a senior, revenue carrying role for an experienced account executive who can engage executive stakeholders, identify complex business challenges and translate those challenges into significant commercial opportunities across Microsoft technologies, managed services and consultancy engagements.
You will be responsible for building and executing strategic account plans that drive measurable customer outcomes and sustainable revenue growth for Infinity.
Success in this role requires more than strong relationships. You must be able to assess organisational priorities, uncover business change initiatives, navigate complex stakeholder groups and create momentum around opportunities that may span multiple departments, budgets and decision makers.
What you'll be doing:
- Manage and grow a portfolio of strategic customer accounts.
- Build account plans that drive revenue, retention and long-term customer value.
- Identify white-space opportunities across Microsoft technologies and Infinity services.
- Develop trusted relationships with senior business and technology stakeholders.
- Understand customer objectives, challenges and growth plans.
- Influence decision-makers and become a valued strategic advisor.
- Lead opportunities from discovery through to proposal, negotiation and closure.
- Work with pre-sales, consultancy and delivery teams to shape solutions.
- Create business cases that connect technology investment to business outcomes.
- Own revenue growth, pipeline and forecasting across your account portfolio.
- Drive expansion through strategic account development rather than transactional sales.
- Balance customer outcomes with Infinity's commercial objectives.
- Act as the voice of the customer across Infinity.
- Align internal teams around a clear account strategy.
- Ensure opportunities, risks and customer priorities are visible and understood.
Own Strategic Customer Growth
Build Executive Relationships
Drive Complex Opportunities
Deliver Commercial Results
Lead the Customer Internally
The kind of problems you’ll solve
- Strategic accounts that have significant untapped growth potential but no clear account strategy.
- Customers with competing priorities who need help aligning business goals with technology investment.
- Accounts where key stakeholder relationships are limited and need broadening to unlock growth.
- Opportunities hidden within existing customers that require discovery, business insight and executive engagement.
- Customers looking to modernise, scale or transform their business but unsure where to begin.
- Complex opportunities involving multiple stakeholders, departments and decision-makers.
- Accounts at risk of stagnation, supplier competition or reduced customer value.
- Internal teams needing clear customer insight, priorities and direction to support growth.
What sets you apart
- You think strategically about accounts, not just relationships.
- You build credibility with senior decision-makers and executive stakeholders.
- You uncover business challenges and turn them into commercial opportunities.
- You create and execute structured account growth plans.
- You are comfortable leading complex, multi-stage sales opportunities.
- You balance customer outcomes with commercial accountability.
- You ask challenging questions and aren't afraid to challenge assumptions.
- You proactively identify white-space opportunities across customers.
- You influence internal and external stakeholders to drive results.
- You take ownership of outcomes, not just activity.
Your impact:
- Drive profitable revenue growth across strategically important customer accounts.
- Increase account penetration, customer lifetime value and market share within existing customers.
- Strengthen Infinity's position as a trusted Microsoft strategic partner.
- Help customers align technology investments with their business goals.
- Deliver measurable business outcomes through strategic guidance and Microsoft solutions.
- Build long-term partnerships based on trust, value and results.
- Bring greater visibility, structure and strategic thinking to account management.
- Align internal teams around clear customer priorities and growth opportunities.
- Share insight, best practice and market knowledge to help elevate team performance.
Business Impact
Customer Impact
Team Impact
What it's like here:
- Ambitious, but not political
- High standards, but pragmatic
- People who care about doing things properly — not just hitting numbers
- Real ownership of how sales evolves
- Freedom to change things that don’t work
- A team open to being challenged and developed
- Direct access to leadership and influence over direction
You’ll get:
What you get:
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible / remote working (with access to Tunbridge Wells & Paddington)
- Team and company socials, including Illuminate Awards
Skills Required
- Proven experience selling Microsoft Dynamics 365 and Dynamics 365 Business Central solutions
- Experience selling Microsoft 365 and Azure cloud services
- Demonstrable account management experience driving retention and growth with enterprise customers
- Strong commercial acumen; experience owning proposals, account plans and growth strategies
- Experience using CRM systems and customer insight to identify opportunities
- Excellent stakeholder management and relationship-building at multiple organisational levels
- Organised, proactive, ownership mindset with consultative selling and problem-solving skills
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The Company
What We Do
Infinity Group is a leading Microsoft Cloud Solution Partner and Managed Service Provider (MSP) based in the UK. The company specializes in delivering award-winning IT support, digital transformation, and managed services. With expertise in Dynamics 365, Power Platform, Azure, Microsoft 365, AI, and Cyber Security, Infinity Group helps organizations maximize business impact through productivity, efficiency, and scalable technology solutions.
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