Senior Instructional Designer

Seniority Level: (Mid-Senior)

Location: Long Beach or Remote - Eligible US Locations

About the role and about You:

Does helping someone reach that lightbulb moment bring you joy? Are you an experienced instructional designer with a passion for adult learning? Do you have a continuous improvement mindset and consider yourself fluent in the Kirkpatrick model and other prominent evaluation methods? Then we have the opportunity for you! The Zwift Community Support team is looking for a Senior Instructional Designer who’s passionate about sharing Zwift with our Community Support colleagues worldwide!  

In this role, you’ll set the stage for exceptional support interactions by ensuring our support colleagues have the knowledge they need to provide the best possible service to our members. You’ll execute against this vision by developing engaging training materials in close partnership with subject matter experts and other stakeholders. With your expertise, you will be challenged with producing content that elegantly conveys soft skills and other foundational support principles, while seamlessly weaving in technically complex concepts and processes. 

Partnering with your leader, you’ll foster a productive relationship with our BPO trainers, who are responsible for delivering the content you produce. Additionally, you’ll facilitate regular touch points with this group to foster the exchange of honest, supportive, and consistent feedback to improve content delivery. By carefully monitoring engagement, certification, and learning transfer data, you’ll ensure learning is delivered in a manner that aligns with Zwift’s standards of quality and tone while driving long-term behavioral change. Additionally, you will consistently leverage this data to evaluate and improve learning initiatives over time.

Working closely with our Technical Writing team, you’ll ensure alignment across training materials and reference materials housed within Zwift’s internal knowledge base. You will collaborate with our Technical Writers to build an integrated ecosystem of knowledge in which information is conveyed accurately, consistently, and timely across a variety of touch points and mediums.   

Finally, you’ll get to share our culture, values, and attitude with Zwift new hires in and outside of Community Support. You should have a high emotional intelligence, be able to understand high-level goals, and know how to communicate those goals across department levels. Confidence and polished presentation skills are required. 

What you’ll do: 

• Leverage ADDIE or similar models to identify learner needs and develop optimal methods for delivering information.
• Follow the Kirkpatrick model or similar methods to ensure learners can apply the information they obtain from training; leverage this data to drive improvements in quality and assess and improve ROI over time.
• Monitor engagement, certification, and learn transfer data, to ensure learning is delivered in a manner that aligns with Zwift’s standards of quality and tone while driving long-term behavioral change. Additionally, you will consistently leverage this data to evaluate and improve learning initiatives over time.
• Build-out a BPO trainer certification program to ensure training is delivered in a manner that aligns with Zwift’s standards of quality and tone.
• Foster long-term productive relationships with our BPO training team with the common goal of improving content delivery.
• Collaborate with Zwift’s Technical Writing team to build an integrated ecosystem of knowledge in which information is conveyed accurately, consistently, and timely across multiple mediums and touch-points.      

What we’re looking for

• 5+ years of professional adult learning and instructional design experience.
• Experience with Lessonly, Docebo, or equivalent learning management systems.
• Proficiency with monitoring engagement, certification, and learning transfer data to gauge training effectiveness and long-term behavioral change.
• Proven experience leveraging engagement, certification, and learning transfer data to regularly evaluate and improve learning initiatives over time.
• Experience building and sustaining relationships with globally distributed BPO training teams.
• Experience facilitating virtual training sessions.

Bonus points:

• Experienced Zwifter.
• Familiarity with cycling or running.
• Previous experience in the gaming, software, or fitness technology industry.

For All US Based Full-Time Positions:

The base salary for this position ranges between $70,500 to $110,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.