We are the Configuration Management Database (CMDB) Team, dedicated to delivering a single source of truth for IT assets and services across the enterprise. Our mission is to strengthen governance, discovery, and integration by leveraging advanced tools like ServiceNow Discovery and driving innovation through initiatives such as cloud and asset discovery and AI-powered automation. Our goal is simple: to make IT operations smarter, faster, and more resilient by ensuring the CMDB remains the backbone of enterprise service management.
Are you ready to lead transformative initiatives that strengthen our CMDB governance, accelerate discovery capabilities, and integrate cutting-edge tools? This role offers a unique opportunity to drive enterprise-wide impact through advanced technology solutions, including cloud and asset discovery and AI Agent experimentation designed to revolutionize IT operations.
What You’ll Do
As a Senior CMDB Infrastructure Engineer, , you will be the go-to expert for Tier 3 technical support and strategic implementation of the ServiceNow Discovery toolset. Your mission: ensure full enablement of discovery capabilities, capture critical assets and applications across global sites, and seamlessly integrate this intelligence into the CMDB—mapping interdependencies and relationships to deliver a single source of truth.
Key responsibilities include:
- Lead Discovery & CMDB Integration: Implement and optimize ServiceNow Discovery to achieve comprehensive visibility of enterprise assets and applications.
- Drive Innovation: Pilot AI-driven solutions to automate and enhance CMDB governance and discovery processes.
- Solve Complex Challenges: Provide expert-level troubleshooting for critical production issues and ensure reliable system performance.
- Plan & Execute Enterprise Projects: Design and deliver major IT infrastructure initiatives, including new technologies and critical upgrades.
- Collaborate & Influence: Partner with IT teams and vendors to assess risks, resolve issues, and shape technical standards.
- Mentor & Elevate: Train and guide team members, sharing your expertise to build organizational capability.
Why This Role Matters
Your work will directly impact:
- Operational Excellence: Strengthen CMDB governance and improve data accuracy to enable better decision-making.
- Future-Ready IT: Enable advanced discovery capabilities and AI-driven automation to position us for next-generation IT service management.
- Enterprise Resilience: Ensure robust, secure, and high-performing systems that support global business operations.
What We’re Looking For
- Education & Experience: Undergraduate degree or equivalent experience, with 8+ years in technical specialties and 3–4 years in hardware/software configuration and troubleshooting.
- Technical Expertise: Deep knowledge of infrastructure design, cloud engineering, networking protocols (TCP/IP, ACCP), performance tuning, debugging, and enterprise IT platforms.
- Certifications: Relevant technical certifications or ability to attain within 9 months.
- Skills That Set You Apart:
- Strong analytical and problem-solving abilities.
- Excellent communication skills to influence and collaborate across teams.
- Proven ability to lead complex projects and mentor others.
Ready to Make an Impact?
Join us in shaping the future of IT operations. If you’re passionate about discovery, automation, and driving enterprise-wide transformation, this is your opportunity to lead.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Undergraduate degree or equivalent experience
- 8+ years in technical specialties
- 3-4 years in hardware/software configuration and troubleshooting
- Deep knowledge of infrastructure design and cloud engineering
- Expertise with ServiceNow Discovery and CMDB integration
- Familiarity with networking protocols (TCP/IP, ACCP)
- Skills in performance tuning, debugging, and enterprise IT platforms
- Relevant technical certifications or ability to attain within 9 months
- Strong analytical, communication, project leadership, and mentoring skills
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
