Senior Information Developer (Technical Writer), JR 746

Posted 10 Days Ago
Be an Early Applicant
Hiring Remotely in Kraków, Małopolskie, POL
In-Office or Remote
Senior level
Healthtech • Information Technology • Software • Analytics • Consulting • Cybersecurity • App development
Your trusted partner for guaranteed software delivery.
The Role
Develop and maintain technical and user-facing documentation for a complex healthcare insurance web portal. Responsibilities include analyzing product requirements, creating templates, writing user and system documentation, editing interface content, conducting subject-matter-expert interviews, estimating documentation efforts, coordinating delivery, and mentoring junior staff. The role requires strong software terminology knowledge, DDLC and SDLC understanding, UX writing experience, and advanced English proficiency.
Summary Generated by Built In
ELEKS Information Development Office is looking for a Senior Information Developer to join our team in Poland.
 
ABOUT PROJECT
 
The project focuses on a web portal designed to automate insurance processes within the healthcare domain. The product is a large, long-term solution with complex functionality and processes, where the InfoDev specialist will support clear, structured, and up-to-date product and technical documentation.

REQUIREMENTS

  • 3+ years of relevant work experience 
  • Understanding the software documentation specifics 
  • Deep knowledge of software terminology 
  • Knowledge of technical documentation development methodology (DDLC) and its interdependence with SDLC 
  • Experience in setting up documentation processes 
  • Proven experience in updating documentation according to the existing templates 
  • Solid experience in creating documentation and templates (if needed) from scratch 
  • Proven experience in UX writing 
  • Advanced level of English

RESPONSIBILITIES

  • Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff 
  • Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff 
  • Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO 
  • Communicate the status of documentation tasks in progress to ensure timely delivery 
  • Interview subject matter experts to obtain ongoing details on the projects 
  • Create documentation templates for various document outputs 
  • Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems 
  • Take active (or passive) part in competence development events of IDO 
  • Take part in coaching and mentoring of the junior staff

WHAT YOU WILL GET WITH ELEKS

  • Close cooperation with a customer 
  • Challenging tasks 
  • Competence development 
  • Team of professionals 
  • Dynamic environment with a low level of bureaucracy

Skills Required

  • 3+ years of relevant work experience
  • Understanding of software documentation specifics
  • Deep knowledge of software terminology
  • Knowledge of documentation development methodology DDLC and its relationship with SDLC
  • Experience setting up documentation processes
  • Experience updating documentation using existing templates
  • Experience creating documentation and templates from scratch
  • Proven UX writing experience
  • Advanced English proficiency

ELEKS Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ELEKS and has not been reviewed or approved by ELEKS.

  • Wellbeing & Lifestyle Benefits — Well-being support is positioned as a meaningful part of the package, including mental-health/psychological support and wellness offerings in some locations. Flexible work options (remote-friendly/hybrid and flexible hours) also add day-to-day lifestyle value beyond base pay.
  • Leave & Time Off Breadth — Time-off coverage is described as broad, with paid vacation and sick leave plus additional paid days for life events and the option for unpaid days. Sabbatical-like options are also referenced, suggesting additional flexibility for extended leave in some circumstances.
  • Equity Value & Accessibility — Long-term rewards include opportunities to buy company shares or convert a yearly bonus into shares. This provides an additional wealth-building path beyond salary for eligible employees.

ELEKS Insights

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The Company
HQ: İstanbul
2,000 Employees
Year Founded: 1991

What We Do

ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services. We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world. Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting. For more information, please visit: eleks.com

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