Location: Remote (U.S.-based)
Reports to: Professional Services Manager
ABOUT CHARTHOP
Our Team: Remote-first team of builders, connected to a vision to make people teams and companies more successful through connected data, transparency, and AI.
Our Values: fast, inclusive, transparent, optimistic, all-in
Our Product: ChartHop is the AI-first people platform. Our roots are in Analytics and Planning — helping people teams model org structures, manage compensation, and plan for growth. We've expanded into a full people operations suite covering HRIS, performance management, engagement, and real-time org analytics. Our newest frontier is ChartHop AI — an agentic AI layer that lets HR teams ask questions, surface insights, and take actions across their people data in natural language. We're at an inflection point: AI is reshaping what HR software can do, and we intend to lead that category.
ABOUT THE ROLE
As a Senior Professional Services Consultant, your work centers on compensation planning cycle configuration, technical integrations, and custom project configuration. You'll run complex compensation planning cycles from configuration through delivery, build the custom outputs customers depend on, and own the setup and migration of third-party integrations and SFTPs. You work autonomously, managing your own projects end-to-end with a high bar for accuracy.
You'll enjoy this role if:
• You are equally comfortable leading clients through a project plan and troubleshooting data configuration and logic issues
• You have a high sense of autonomy and enjoy having ownership of your own projects
• Having the chance to contribute to designing internal processes and workflows excites you
• You thrive at bringing structure and clarity to projects with multiple moving pieces
WHAT YOU'LL DO
Compensation Planning & Configuration
• Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
• Build and troubleshoot compensation and bonus formulas using proprietary formula languages
• Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
• Develop custom compensation outputs including PDF letter templates and ad hoc reporting
• Identify trends and inconsistencies across customer data and surface clear recommendations
Integrations & Technical Delivery
• Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
• Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
• Validate data flows end-to-end and ensure outputs meet customer specifications•
Assist with testing and rollout of new integrations and platform capabilities
Customer Engagement & Project Management
• Serve as the primary point of contact for customers throughout each engagement
• Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
• Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
• Partner with Customer Success to maintain continuity and a consistent customer experience
Internal Contribution
• Create and maintain internal documentation; train teammates on processes as they evolve
• Provide structured product feedback to Engineering and Product based on patterns across
engagements
• Contribute to the processes and playbooks we're building to scale the Professional Services function
HOW YOU'LL BE MEASURED
• Customer satisfaction across professional services engagements
• Data quality and accuracy of deliverables at project completion
• Project timelines: phase duration, time to launch, on-time completion
• Reliability and stability of integration and SFTP configurations post-delivery
ABOUT YOU
• 4-6 years of experience in Professional Services, SaaS, consulting, or a related field
• Proven ability to manage complex, multi-phase projects independently from scoping through delivery
• Direct customer-facing experience across company sizes, from SMB to Enterprise
• Experience configuring or managing third-party integrations and SFTP connections
• Strong aptitude for data structures, technical systems, and software configuration
• Experience with HTML, CSS, or Markdown (used for building compensation letter templates)
• Experience with complex custom formulas (Excel, Python, SQL, or equivalent)
• Familiarity with REST APIs and third-party integration patterns
• Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences
BONUS POINTS FOR
• Bachelor's degree, coding bootcamp, or equivalent military experience
• Experience in compensation planning, total rewards, or HR operations
• Business consulting background
• Hands-on experience with Postman, Zendesk, or similar tools
Skills Required
- 4-6 years of experience in Professional Services, SaaS, consulting, or a related field
- Proven ability to manage complex, multi-phase projects independently from scoping through delivery
- Direct customer-facing experience across company sizes, from SMB to Enterprise
- Experience configuring or managing third-party integrations and SFTP connections
- Strong aptitude for data structures, technical systems, and software configuration
- Experience with HTML, CSS, or Markdown (for building compensation letter templates)
- Experience with complex custom formulas (Excel, Python, SQL, or equivalent)
- Familiarity with REST APIs and third-party integration patterns
- Outstanding written and verbal communication skills; effective with technical and non-technical audiences
- Bachelor's degree, coding bootcamp, or equivalent military experience
- Experience in compensation planning, total rewards, or HR operations
- Business consulting background
- Hands-on experience with Postman, Zendesk, or similar tools
ChartHop Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ChartHop and has not been reviewed or approved by ChartHop.
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Fair & Transparent Compensation — Compensation practices emphasize transparency with visible pay bands and data‑driven decisions aimed at fair, equitable pay. Feedback suggests this structure helps people understand progression and how pay is determined.
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Healthcare Strength — Health coverage includes medical, dental, vision, disability, and mental‑health support, with multiple plan options and supplemental accounts noted. Feedback suggests the breadth of coverage is strong for a remote‑first tech company.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, paid sick time, and “Flex Fridays,” with some materials referencing unlimited or flexible PTO. Feedback suggests ample leave options support work‑life balance.
ChartHop Insights
What We Do
ChartHop is on a mission to create healthy transparency within organizations, so that employees and organizations thrive. A dynamic People Operations Platform, ChartHop connects and visualizes people data to empower organizations through insights, alignment, and action. Bringing a fresh approach to HR, ChartHop’s People Operations Platform is the unified source for people data and the main point of action for day-to-day programs, processes, and initiatives. From People and Finance executives to managers and employees, ChartHop is designed for everyone in the organization. ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, YipitData, BetterCloud, and Starburst. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz and Cox Enterprises. Visit ChartHop.com to learn more and follow ChartHop on Twitter and LinkedIn.
Why Work With Us
We are the world's first organizational management platform helping companies look at data around their most important asset- their employees. From remote working, DEI initiatives, and many more, we strive on a transparency and inclusive culture.
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