Senior Implementation Specialist

The Company

Founded in 2015, ExpenseIn set out to make expense management easier and less frustrating, replacing time-consuming, paper-based processes with a smarter, faster solution. As we grew, we introduced new modules like invoice management, carbon reporting, and volunteer expense claims - all designed to save businesses time and hassle.

Today, we help companies in over 50 countries process more than a million expenses every month. In January 2025, we were acquired by AccountsIQ and are now part of the AIQ Group. Alongside AccountsIQ, a cloud-based financial management platform, we continue to innovate and scale, helping businesses take control of their finances with smarter, more connected solutions.

The Role

In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service. 

The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.  

What you'll be doing: 

• Providing first-class customer service tailored to each customer’s needs.  
• Planning, managing, and educating customers as they adopt and implement ExpenseIn as their new expense and invoice management system.  
• Guiding customers on best practices of expense management and HMRC regulations. 
• Transferring customer learning and development experience into practical and focused product help material.  
• Ensuring the Head of Service Delivery is kept aware of the implementation milestones, the project atmosphere, and challenges.  
• Consulting with customers and design technical bespoke report specifications for the Development team.  
• Being a mentor for the Implementation Specialists.   
• Maintaining full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.  
• Performing user acceptance testing on new and enhanced features on both the ExpenseIn mobile app and web portal products. 
• Working as part of a busy operational team to deliver world-class customer service to all company stakeholders.  
• Maintaining and producing operational documentation to a high standard 
• Be responsible for identifying, generating, and communicating product enhancement ideas to Product.   
• Forming part of the Service Delivery Senior team.     

What you'll need:

• Minimum of 2 years of SaaS implementation or project management experience.
• Sound technical knowledge, including but not limited to SFTP, API, and data processing. 
• Experience in using data mining tools. 
• Strong analytical and problem-solving skills.  
• Excellent communication and customer skills.  
• Experience working within a high-pressure operational environment.  
• Proficiency in all Microsoft Office applications and SQL database management systems. 
• Experience in providing customer training on-site or online. 
• Experience and knowledge of how to link business systems to improve business processes. 

What's the hiring process?

1. An initial video call with our People team to discuss your application
   
2. An online interview with the hiring manager and a Senior Implementation Specialist, where you'll be asked to prepare and deliver a presentation - you'll be issued a brief before the interview. 
3. A final online interview with the hiring manager and our Senior Implementation Specialist - the hiring team will take a deeper dive into your experience and motivation for joining.  
   

Why work with us?

AIQ Group is a multi-product SaaS business, bringing together ExpenseIn and AccountsIQ, and recently ranked #477 in the Financial Times FT1000 list of Europe’s fastest-growing companies in 2026.

As a forward-thinking and collaborative organisation, we combine drive, energy and ambition with a supportive, down-to-earth culture that enables people to do their best work. Our TEAM values (Together, Energy, Action, and Mindset) sit at the core of how we work and grow as a business.

Following a €60M investment in 2024, it’s an exciting time to join the group as we continue to scale, enhance our products, and elevate the service we provide to our customers.

Some of our perks 

• 28 days annual leave + bank holidays + your birthday off
• Hybrid working from London or Dublin offices
• Working from abroad - up to 6 weeks per calendar year 
• Private Health Insurance 
• 5% Pension contribution 
• Life Assurance - 4 x Salary 
• Income Benefit 
• Wellbeing initiatives  

By submitting your application, you agree that AccountsIQ Group may collect your personal data for recruiting, global organisation planning, and related purposes. AccountsIQ Group’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ Group’s use of your personal information.