Senior Implementation Project Manager

Paradigm is rebuilding the clinical research ecosystem by creating a platform that enables equitable access to trials for all patients while enhancing trial efficiency and reducing the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm aims to break down barriers across the trial ecosystem through one seamless infrastructure implemented at healthcare provider organizations, bringing potentially life-saving therapies to patients faster.

Our team is diverse in its experience and committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission.

Successful candidates will have a working proficiency of the Japanese language and be able to work a schedule that allows them to collaborate with partners in Japan / APAC time zones as needed.

Due to exciting growth, the Implementation team at Paradigm is seeking an experienced Senior Implementation Project Manager to lead the Implementation of the end-to-end Paradigm platform into healthcare provider organizations in Japan. You will play an important role in guiding our integration partners in the technical configuration process, launch, and transition to recurring partnership support post go-live. In this role, the Implementation Senior PM will independently coordinate and track the activities of internal Paradigm teams, provider care teams, and provider/3rd-party IT teams. The end goal of a provider implementation is the successful integration and validation of scoped data sources, provision of product/platform using those integrated data sources, integration of the platform and associated services into the provider’s process, and launch of a partnership between the provider and Paradigm.

In this pivotal role, a successful candidate will have a clear understanding of the implementation, adoption, and use of software solutions by healthcare providers (and, ideally, the clinical trials ecosystem), and experience working with cross-functional teams in a complex project landscape. The Senior Implementation Project Manager will keep internal teams coordinated and informed, including Partnerships, Customer Success, Product, Data, and Engineering teams. Coordination across this matrixed group of stakeholders will require the ability to prioritize, escalate, and manage a large range of issues daily.

What you’ll do:

• Lead end-to-end implementation project plans (from initial scoping through to go-live/hypercare) to ensure projects are delivered on time and within scope and budget
• Manage, track, and monitor implementation risks and communicate with provider and Paradigm internal partners (Customer Success, Clinical, Product, Engineering) to actively mitigate risks
• Manage and collaborate with product partners and third party software vendors
• Schedule and document meetings with cross-functional provider/partner team members and third-party software vendors, including tracking action items and next steps.
• Coordinate meetings across diverse internal stakeholder groups, documenting key themes and action items in detailed notes and follow-up documents
• Create and manage internal issues log to ensure timely and complete follow-up on action items owned by internal stakeholders related to ongoing implementations
• Conduct technical work and communication with provider/partner stakeholders and third-party vendors to ensure integrations are completed promptly
• Collaborate with provider IT and project management resources throughout all build, testing, and go-live phases of implementation to ensure timely and successful deployment of Paradigm technology and services
• Coordinate with internal teams responsible for pharmaceutical sponsor sales, customer management, and product development to ensure that activities/initiatives impacting customer implementations are completed promptly
• Continually develop knowledge and skill to strengthen job performance
• Handle sensitive and confidential information with tact, discretion, and judgment
• Perform other related duties as required and assigned

Who you are:

• 5+ years of experience in implementation management for enterprise software and services platforms in healthcare
• Excellent written and verbal communication skills in Japanese
• Knowledge of interoperability between health system EHRs and 3rd party applications, including but not limited to: HL7, FHIR APIs, and electronic data warehouse extracts
• Ability to lead cross-functional efforts between customer and internal product/engineering/business teams
• Experience using project management and product development tools (Ex. Monday.com, JIRA, Confluence)
• Solid understanding of FDA and international healthcare regulatory requirements (e.g., HIPAA, GDPR).
• Awareness of GCP, ICH guidelines, and regulatory requirements for clinical trial management.
• Project Management Professional (PMP) certification is a plus.
• Strong interpersonal and communication skills.
• Willingness to travel up to 25% is required
• A valid passport to travel internationally will be required for this role

Preferred skills:

• 3+ years of experience working with product integration partners in APAC
• Expertise in implementing workflows around health record systems in Japan