The Senior Implementation Manager is responsible for planning, coordinating, and managing the release of software applications across multiple environments. This role ensures that releases are delivered on time, within budget, and with minimal disruption to business operations. The Senior Implementation Manager provides leadership and mentorship to a team of release engineers while collaborating closely with development, testing, and operations teams to optimize and streamline the release process.
Key Responsibilities:
- Release Planning: Develop, maintain, and oversee a comprehensive release calendar that aligns with project timelines, business priorities, and resource capacity.
- Coordination: Lead cross-functional communication and collaboration among development, QA, operations, and business stakeholders to ensure seamless releases.
- Risk Management: Identify, assess, and mitigate risks associated with releases, including technical challenges, resource limitations, and communication gaps.
- Process Improvement: Continuously evaluate and refine release and implementation practices to enhance efficiency, reduce errors, and accelerate delivery cycles.
- Automation: Drive adoption and maintenance of automation tools and scripts to reduce manual work and increase reliability in the release process.
- Documentation: Oversee the creation and maintenance of detailed release documentation, including deployment strategies, rollback procedures, and release notes.
- Communication: Provide clear, timely updates to executive stakeholders regarding release status, issues, and risk mitigation strategies.
- Team Leadership: Mentor, guide, and support a team of release engineers, fostering technical growth and professional development.
- Compliance: Ensure all releases meet regulatory, organizational, and security compliance standards.
- Post-Release Support: Provide oversight and assistance in post-release troubleshooting to ensure stability and resolution of issues.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of progressive experience in release management, implementation management, or similar roles.
- Strong leadership experience with a demonstrated ability to mentor and manage technical teams.
- Proven ability to manage complex releases in enterprise-scale environments.
- Deep understanding of software development methodologies (Agile, Waterfall).
- Hands-on experience with automation and release tools (e.g., Jenkins, Ansible, Chef).
- Strong problem-solving, analytical, and decision-making abilities.
- Excellent communication and executive-level stakeholder management skills.
- Experience with cloud platforms (AWS, Azure, GCP) considered an asset.
- ITIL certification preferred but not required.
Location: Onsite. Toronto, ON or Ottawa, ON
Type of Job: Temporary, Contractor
Contract Start/End Date: Dec 30, 2025 to Oct 31, 2026
Length of Contract: 10 months with the possibility of extension
Top Skills
What We Do
Our mission is to empower operators to quickly ramp and operate IPTV by providing end-to-end services from solutions architecture/integration to deployment and ongoing lab support. We do this through our diverse world-class industry certified engineering team as well as through state-of-the-art automation tools. Our satisfied clients include Tier 1, Tier 2 and Tier 3 operators across the United States, Canada and Latin America.
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