Senior Implementation Analyst

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Sets up and installs technical systems, applications or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Manager, Implementation Services; The Senior Implementation Analyst focuses on the design, development, implementation and support of EDI, electronic commerce, and application integration solutions. This includes transactions to be exchanged between Availity, and its business partners. The role is accountable for assessing, analyzing, and implementing solutions in a timely and efficient manner. The Senior Implementation Analyst is responsible for executing and maintaining implementation processes and training internal and external stakeholders of those processes. The Senior Implementation Analyst acts as a mentor to Implementation Analysts on their team to ensure all implementation activities are followed based on Availity standards. This position will be called upon to serve in multiple roles in a fast-paced, entrepreneurial corporate environment.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team: 

• You will be part of a hard-working team that is high energy and knows how to stop and have fun
• You will have opportunities for growth into product development and analyst roles

To be qualified for this position: 

• Must have at least 7 years of experience in technology (information exchange) and/or the healthcare environment 
• Must have at least 5 years of experience managing complex implementations 
• Experience with basic API knowledge
• Must have an in-depth understanding of the ANSI X12N format including: 837P, 837I, 835, 270/271, 276/277 and 278 

You will set yourself apart: 

• Experience with Submitters, Vendors and/or Receivers/Payers is a plus 
• Extremely organized and detail oriented 
• Ability to take complex concepts and simplify them
• Strong troubleshooting and analytical abilities 
• Experience gathering requirements: data, functional, business and technical 
• If you have a thorough understanding of healthcare revenue cycle 

You will be: 

•  Working closely with an Implementation Coordinator to exceed client expectation leading up to the go live of moderate to highly complex accounts and large hospital systems 
• Involved in client calls/meetings to better understand technical configuration needs 
• Managing client timelines and deliverables in a fast-paced environment 
• Responsible for determining client configuration, conceptualizing the big picture and recommending the best solution our product can offer based on the client’s needs 
• Analyzing test data to find root cause, trends and gaps to prepare the client for a successful go-live 
• Researching issues, testing theories, identifying impact and proposing short and long-term solutions
• Responsible for working with development to gather requirements and test new features and enhancements 
• Responsible for mentoring other Implementation Analysts and cross functional team members 
• Responsible for leading internal technical trainings, taking on new initiatives and assisting with the operationalization of new products and services 
• Subject Matter Expert for multiple Availity products and features 

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process: 

• Manager resume review 
• ConveyIQ Video 
• Manager video interview 
• Team video interview 

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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