Senior I O Engineering Analyst - M365, Exchange & SharePoint

Requisition Number: 2390473
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Operations Engineer is responsible for the ongoing maintenance, administration, and support of Microsoft 365 services within the enterprise environment. This role plays a critical part in ensuring the reliability, performance, and security of Microsoft 365 platforms, including Exchange Hybrid and SharePoint Hybrid servers. The Operations Engineer will handle advanced escalations from Level 2 support teams, providing expert technical guidance and timely resolution of complex incidents and service requests. This position requires strong technical acumen, effective communication skills, and a commitment to operational excellence in a fast-paced, multi-account environment.
Primary Responsibilities:

• Provide expert-level support for Microsoft 365 services, including Exchange Hybrid and SharePoint Hybrid environments
• Resolve escalations from Level 2 support teams, ensuring effective and timely resolution of advanced technical issues and service requests
• Perform regular maintenance, monitoring, and administration of Microsoft 365 and relevant on-premises systems to ensure optimal performance and uptime
• Participate in patching, upgrades, and capacity planning activities to maintain a secure and up-to-date environment
• Follow and contribute to operational best practices, documentation standards, and knowledge sharing within the team
• Collaborate with other IT teams, including Engineering, Security, Compliance, and Infrastructure, to ensure platforms meet business and regulatory requirements
• Identify opportunities for process improvement and automation, leveraging tools such as PowerShell scripting
• Assist in reporting on key performance indicators (KPIs) for service delivery and operational health
• Support system migrations and integration projects as needed.
• Provide technical leadership during incidents, outages, and critical changes, including root cause analysis and post-incident reviews
• Full-time, exempt position with some on-call and after-hours responsibilities as required for critical incident response and system maintenance
• Reports to the Sr ManagerDirector of Collaboration
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
• 3+ years of experience supporting Microsoft 365, Exchange (on-premises and hybrid), and SharePoint (on-premises and hybrid) environments
• Experience with incident management, ticket escalation processes, and troubleshooting complex technical issues
• Hands-on experience with PowerShell scripting and automation in Microsoft 365 and Windows Server environments
• Proven solid communication, interpersonal, and organizational skills
• Proven ability to manage multiple priorities in a dynamic, fast-paced environment
• Proven proactive, solution-oriented approach to problem-solving
• Proven solid customer service mindset and commitment to continuous improvement
• Proven ability to adapt to evolving technologies and changing business requirements

Preferred Qualification:

• Relevant certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, MCSE: Productivity Solutions Expert)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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